Practice Manager

If you’re reading this, you know firsthand the pressure we’ve been under as an industry over the last few years. With over 23 million new pets in American homes, the veterinary profession has been at a near breaking point with ER hospitals and general practices at max capacity. The challenges are many and there’s no instant fix, but we see an opportunity to help.

At Truss Vet, we envision a more compassionate world where quality of life is elevated; where there is joy in the human-animal bond, unencumbered by poor health, limited resources or inadequate access to care. Our mission is to bridge gaps in veterinary care and strengthen our community by reimagining the way animal hospitals serve pets and people.

So where do we start? We are developing veterinary urgent care facilities that deliver exceptional care experiences and promote the well-being of our entire team. Truss Vet treats non-life threatening emergencies that don’t belong in the ER but may not fit into the busy day of a general practice. It’s kind of like human urgent care, but our model is so much better.

As the Practice Manager, you are the co-leader of the clinic in partnership with the Medical Director. You are responsible for ensuring the clinic is operating at its very best. This means cultivating a fun, work-hard/play-hard team environment, exceeding client expectations, ensuring the delivery of high-quality medicine (and a neverending supply of Cerenia in the fridge), and maintaining strong financial performance. Your job is to build a team that is leveraged to direct their energies and passions where their skills are best utilized, to help build one of the best clinics and best places to work on the planet. No pressure :)

And did we mention you’ll be responsible for launching our Greensboro clinic from the ground up? You will work directly with the founders and leadership team. Not just reporting to them, but working alongside them in the clinic each day to help define this important new category in the veterinary space. This will involve rapidly scaling a team, defining standard operating procedures, building industry partnerships, refining clinical operations, creating analytics dashboards, standardizing financial reports, attracting new clients, and much, much more. It will be the most challenging – but also rewarding! – opportunity of your career.

You’re a great fit if…

• Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical… and still a people person! Bonus points if you can move things with your mind.
• You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team
• You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth
• You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better
• You love working in teams and find that you’re able to relate to people of all types (after all, you didn’t go into the veterinary field because you love animals but hate people)
• You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial and a servant leader
• You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)
• You have 2+ years of experience as a practice manager in a veterinary clinic where you were responsible for managing HR, financial performance, inventory, and operations
• You read our core values (below) and they overlap with your personal values

We believe in…

• Excellence in medicine and the highest reasonable standards of care
• Providing our teams with the resources to be happy and successful
• That every pet deserves to live its best life (OK, except for that one chihuahua…jk)
• Going home on time
• No abusive noncompetes
• Building a supportive team that you want to hang out with even on your off days (but we won’t make you)
• Treating people like we want to be treated
• Compensation and benefits that help people live well
• Working hard and pursuing excellence while still having fun

Compensation and benefits include…

• Competitive salary 
• Health/vision/dental insurance
• Short- and long-term disability coverage, life insurance
• Parental leave
• 401K 
• Commitment to professional and personal development through mentorship and growth opportunities
• Pet care discounts
• Uniforms, all the pens you want, and swag you’ll actually want to wear

Our Values:

• Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We give a shit. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”
• The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or site of a dirty rug may mean the difference between a great first impression versus skepticism of our entire team.
• Truss One Another: To be accountable to the success of the team means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other's’ mistakes. We challenge each other to improve and be the best versions of ourselves.
• Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.
  

If you’ve made it this far (you’ve passed your first test), and we can’t wait to meet you! For more information, check us out at www.trussvet.com.