Patient Care Coordinator

About Wheaton Eye Clinic

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient's expectations in the delivery of competent, timely, and compassionate eye care.

Job Summary:

The Patient Care Coordinator is responsible for promptly and professionally assisting the physician in providing excellent and compassionate clinical care to our neuro-ophthalmology, uveitis, and pediatric ophthalmology patients.

Duties/Responsibilities:

• Coordinate patient care plans by liaising with all necessary care providers to ensure patient needs are met and appointments are scheduled appropriately.
• Initiate follow up with patients on physician placed orders in the medical record such as MRI, CT, labs, and referrals to other specialists.
• Maintain a record of physician placed orders and patient follow up in the patient's medical record.
• Work with insurance companies on behalf of physicians and patients to provide needed documentation of medical necessity to obtain prior authorization for all ordered tests.
• Ensure that all ordered test have results that are scanned/resulted in the chart for the physician in a timely manner.
• Coordinate therapy and/or procedures including, but not limited to, infusions and lumbar punctures.
• Work in conjunction with Support Services to accurately obtain necessary information for the physician to ensure that appointments/testing are scheduled per physician specifications.
• Manage scheduling issues.
• Obtain outside patient records and lab results prior to patient visits.
• Coordinate with outside offices regarding referrals, records, and CD's.
• Respond promptly and courteously to questions from patients and/or patients guardian through email, telephone, or in person.
• Follow up and thoroughly documents physician/patient/parent conversations.
• Instructs patients regarding pre-operative and post-operative care.
• Assists Surgery Scheduling department as needed.
• Completes projects as assigned by physicians and management. Completes messaging on daily basis.
• Abides by both HIPAA and OSHA policies and procedures.
• Maintains equipment and ophthalmic instruments.
• Attend departmental meetings/ and or lectures and stay up to date on all business initiatives related to the clinic.
• Perform other related duties as assigned under guidance of the Physician Support Manager.
• Perform any other related duties as required or assigned.

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Education and Experience:

Education: High school graduate or equivalent

• 1-2 years of healthcare experience preferred or Medical Assistant
• Knowledge of ICD-10 preferred
• Knowledge of insurance coverage and precertification processes preferred
• Knowledge of ophthalmology clinical terminology preferred
• Knowledge of laboratory and radiologic testing preferred

We offer a competitive salary, benefit package and generous 401k program

EOE