Collections Specialist

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for two (2) full time Collections Specialists to join our growing team! This position is located at our Nashville location.

ABOUT CORNERSTONE FINANCIAL CREDIT UNION:

Cornerstone Financial Credit Union currently has six locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Cornerstone Financial Credit Union is guided by the philosophy of people helping people. At Cornerstone, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.

IS THIS POSITION FOR YOU?

The Collections Specialist is responsible for the control of delinquent loan accounts, credit card accounts, and accounts in overdraft. Assists in other areas of the department including Insurance and Records.

DUTIES AND RESPONSIBILITIES

1. Contacts delinquent members and co-signors by telephone, text, email, and mail to determine the reasons for delinquency and assists them in developing plans to bring accounts to a current status.
2. Processes loan applications for the purpose of renegotiating debt.
3. Notes account activity in the delinquent loan system.
4. Completes research for loan payment errors such as payroll deductions, ACH debit, and payments posted to incorrect loans or shares.
5. Advises Manager on accounts requiring legal action.
6. Arranges for repossession and disposal of collateral as authorized by the Manager.
7. Processes bankruptcy notices and claims.
8. Attends court hearings.
9. Assists in skip tracing and locating members with problem accounts.
10. Performs steps to resolve negative share accounts.
11. Adheres to all credit union policies and security requirements.
12. Maintains strict confidentiality of all member information and records.
13. Posts transactions and recoveries.
14. Recommends and processes ODP and credit limit removals as authorized by the Manager.
15. Performs other duties and training as assigned.

JOB SPECIFICATIONS:

A high school diploma is required. College, business school, or other post high school business training is helpful.

Prefer a minimum of one year's experience in collecting consumer loan accounts. Other financial institution experience is desirable. Personal computer experience is required.

Most essential functions of this position are performed while seated at a desk. Extensive telephone and computer work is performed that requires good verbal and written communication skills. High attention to detail and accuracy is required. The ability to travel off-site is sometimes required. This is a high stress position due to the nature of the process of collecting delinquent accounts; therefore, emotional stability is a must.

Other

A valid Tennessee driver's license is required as a company car may be used from time to time in the performance of the duties of this position.

PERSONAL QUALIFICATIONS:

Must be an effective communicator with a professional telephone voice. Strong initiative, consistency in work habits, and attitude are also required traits. Must be able to function as a team player and cooperate with co-workers, members, and business associates.