Salon Guest Services Coordinator

As a Guest Services Coordinator at Distilled Hair Co., you play a key role in ensuring exceptional customer service and satisfaction. You are the initial point of contact for guests, entrusted with creating an inviting and professional atmosphere. Your attention to detail and proactive approach will enhance the overall experience for our valued guests.

Key Responsibilities:

Guest Relations:

• Welcome guests with warmth and enthusiasm, ensuring a memorable first impression.
• Engage in personalized interactions to understand each guest's preferences and needs.
• Anticipate guest requirements and provide tailored recommendations for services and products.
• Foster long-term relationships by demonstrating genuine care and attentiveness towards guest concerns and requests.

Appointment Management:

• Utilize salon software proficiently to schedule and manage guest appointments accurately.
• Coordinate with salon staff to optimize scheduling efficiency and minimize wait times for guests.
• Implement effective appointment reminder systems through phone, email, or text messaging to reduce no-shows and cancellations.

Enhancing Guest Experience:

• Plan and contribute ideas for our beverage bar, ensuring it offers guests a refreshing and enjoyable selection during their visit.
• Enhance the ambiance of the shampoo room to create a relaxing and rejuvenating experience for guests during their hair treatments.
• Utilize our booking system creatively to enhance the guest experience by offering personalized service reminders or exclusive promotions tailored to their preferences.
• Coordinate distributing thank you cards or follow-up messages to express appreciation to guests for their patronage and feedback.

Customer Service:

• Address guest inquiries, feedback, and concerns promptly and empathetically, striving for swift resolution and guest satisfaction.
• Educate guests about salon services, products, and promotions, empowering them to make informed decisions.
• Actively seek feedback from guests to identify areas for improvement and continually enhance service quality.

Administrative Duties:

• Maintain immaculate cleanliness and organization at the reception area, ensuring a visually appealing and welcoming environment for guests.
• Execute cash handling procedures meticulously, including processing payments, issuing receipts, and managing returns or exchanges efficiently.
• Support inventory management by monitoring product sales, replenishing stock, and conducting regular audits to ensure accuracy.

Team Collaboration:

• Foster open communication and collaboration with salon staff to facilitate seamless coordination of guest appointments and services.
• Act as a liaison between guests and salon personnel, effectively conveying guest preferences and delivering exceptional service.
• Participate actively in team meetings, training sessions, and professional development opportunities to stay abreast of salon policies, procedures, and promotions.

Requirements:

• Previous experience in customer service, reception, or hospitality roles preferred.
• Exceptional interpersonal skills with a genuine passion for creating memorable guest experiences.
• Strong organizational abilities and acute attention to detail.
• Proficiency in computer skills, including familiarity with salon management software.
• Ability to thrive in a fast-paced environment and manage multiple tasks concurrently.
• Flexibility to work evenings, weekends, and holidays as required to accommodate salon hours.
• Enthusiasm for the beauty industry and a commitment to delivering unparalleled service to our guests.

Benefits:

• Competitive salary and opportunities for career advancement within a dynamic salon environment.
• Employee discounts on salon services and retail products.
• Ongoing training and professional development initiatives to support personal and professional growth.
• Positive and collaborative work culture, fostering teamwork and mutual support among staff members.
• Potential for performance-based bonuses and incentives, rewarding excellence in guest satisfaction and service delivery.

Note: This comprehensive job description delineates the essential responsibilities and qualifications for the Guest Services Coordinator role at Distilled Hair Co. Responsibilities may be subject to adjustment based on evolving salon needs and operational requirements.