Field Technician Trainer I - Denver, CO

Goodman Networks

Denver, CO

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

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Goodman Networks is a leading field services company with 2,000 network and electronics technicians, serving customers across the nation. We provide "white glove," last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:
A Trainer I must have a solid backgroundin instructional delivery, be able to explain technical concepts clearly, beable to adapt material to audience needs, be responsive to questions andconcerns, and continuously evaluate program effectiveness.

The Trainer I will be primarilyresponsible for providing in-house and customer-site training on existing andfuture competencies/products. Scope of training may include satellite TVinstallation, home security products, telecom technician, e-commerce, customerdelivery, engineer, and construction for maintenance as well as user trainingin-house personnel. Stay current with customer and business telecom technicalknowledge and provide input or suggestions for editing existing manuals andpresentations.

EssentialFunction:

Assist withthe development of training content and instructional design from end-to-endprocesses
Develop contentfor instructor-led and online courses, virtual platforms, job aids, and online assistance.
Assist withcustomer required on-boarding to include acquiring access to customer platformsand badging.
Train on all companyrelated policies and procedures
Conduct qualitytraining, ensuring that trainees are competent and familiar with projectstandards and processes that adhere to quality.
Providere-certification courses as required by national, industry, or internalstandards
Assess thetrainee for job readiness in new hire situations
Maintaintraining schedules to meet the needs of the business

TrainerHome Delivery

Conducttraining through virtual and instructor led platform
Scheduletraining with 3rd party entities to meet requirements
Trackoutsourced certifications and update the internal LMS
DOT trainingmay be conducted

TrainerSprint

Providetraining for telecom work including hands-on simulations for antennainstallation and troubleshooting
Conduct In-fieldtraining per the requirements of the customer and national standards dictate
Conduct BucketTruck certification
DOT trainingmay be conducted

TrainerFS

Providesimulations replicating installation requirements of satellite antennas inresidential and commercial properties
Strong trainingemphasis on customer satisfaction

Goodman Networks considers applicants for all positionswithout regard to race, color, religion, creed, gender, national origin, age,disability, genetic information, marital or veteran status, or any otherlegally protected status.

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Minimum JobRequirements:

1-3 years related experience in technical training/teaching experience
Courseware development experience
Experience in technical writing, training development and instructionaldesign
Excellent communication and interpersonal skills
Excellent oral and written skills
Detail oriented
Ability to prioritize and multi-task
Knowledge of learning/organizational development process and procedures
Must be able to maintain confidentiality of information
Strong PC skills utilizing Microsoft Office, specifically MS Excel andPowerPoint, Articulate, and Sum Total
Must be able to work the required hours for the position, includingtravel
Prefer BA/BS degree in Instructional Systems Design, Education,Training/Curriculum Development or related field

TrainerHome Delivery

Preferredexperience in delivery service

TrainerSprint

Must havetelecom experience
Specificcertifications for telecom industry will be required

TrainerFS

Preferred experience in satellite installation

Knowledge, Skillsand Abilities:

Focus on delivering business results
Strong foundation in adult learning theory and authoring protocols
Strong needs analysis and the ability to ask the right questions tounderstand core learning needs as it relates to task, audience, environment,and content
Strong general business acumen, particularly as it relates todocumentation, learning and development
Knowledge and application of the ADDIE (Analyze, Design, Develop,Implement & Evaluate) process
Ability to meet learning objectives in clear and measurable terms thattie directly to content and assessments
Ability to prioritize and work independently in a high-volume fast pacedenvironment
Strong organizational skills and attention to detail
Ability to develop and manage relationships in a professional mannerwith all organizational levels and client/customer base
Ability to work in a team environment
Ability to handle multiple change requests
Must be adept at training and comfortable presentingto large groups

WorkingConditions: