Assistant Manager

Queen & Rook Game Cafe is in search of great Assistant Managers looking to start a choose-your-own-adventure with us at our board game cafe in Queen Village, Philadelphia.

Queen & Rook Game Cafe is a full service restaurant with a bar, a library of 1,300+ board games, and retail sales. Our menu focuses on plant-based small plates with an international influence. We strive to keep people coming back for more with delicious, creative twists on classics; sourced as local as we can, and with a low impact on the planet. 

 

The Assistant Manager position will be responsible for operations during shifts . Core measures are: customer experience, staff management and retail sales. 

 

This is a part time position with definite chances for advancement as we grow! It requires availability to work varying schedules including holidays, weekends, and alternate shifts. Pay is $19/hour.

**Qualified candidates must have 2+ years of experience managing in a high-volume restaurant. Knowledge of board games, TCGs and Role Play games preferred. Retail experience is preferred but not required. Must be able to stand and walk for extended periods. May require pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching, as needed.**

 

 Duties include:

• Set the example in leading dining room and kitchen staff.
• Train and encourage professional development of staff.
• Ensure guests are given high levels of customer care and quality in person or through delivery services.

• Demonstrate great communication skills – in person, on the phone, by email, in text messages, or when using any other communication tool.
• Resolve any issues or complaints that arise during service by taking action or by communicating with a General Manager so the issue can be resolved.
• Ensure all cash handling policies and procedures are followed.
• Abide by all state, federal, and local requirements for serving alcoholic beverages, and ensure proper liquor controls are in place.

• Ensure that the restaurant complies with all sanitation and safety standards. 

• Participate in Queen & Rook marketing efforts and stay informed on food, customer service, and board game trends.
• Help with event management and social media as needed

• Manage sales and stock of retail games and game library.
• Perform inventory of key items regularly.
• Other duties as required.

 

Successful applicants should be flexible and ready to jump in wherever needed. They must have positive energy, a passion for customer service, be professional and strive for perfection, while also loving a fun environment with a diverse cast of characters who will rely on you and will be relied on by you. 

Women, BIPOC / POC, LGBTQIA+ folks, and people from marginalized communities are encouraged to apply.

TO APPLY:

Email your cover letter, resume, and references to: info@queenandrookcafe.com  Note “Asst. Manager” in the subject line. Applications accepted on a rolling basis until filled.

Queen & Rook Game Cafe is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, ability, ancestry, veteran's status, sexual orientation, gender identity or gender expression.

More detail about Queen & Rook Game Cafe, please visit https://culinaryagents.com/entities/246872-queen-rook-game-cafe