Real Estate Assistant (Evenings and Weekends)

About Sundae

Sundae’s mission is to help homeowners get the best outcome when it’s time to sell a house that needs some love. For too long, the process for selling outdated and damaged houses has been terrible for sellers. Local property investors capitalize on homeowner distress to purchase houses cheap and resell them for huge profits.

Sundae is putting more of those profits back in the hands of the homeowner. We’ve developed a model to predict when sellers will need our help, a best-in-class sales and marketing team to reach them, and a trusted brand that allows us to grow even faster through word of mouth and referrals. With scale and efficiency, we’re able to deliver the most competitive price to sellers so that Sundae can become the largest buyer of homes that need love in the United States.

We are a Tier 1 Venture Capital backed company with product-market fit, scaling revenue, and a massive addressable market opportunity. Our team is composed of seasoned leaders from real estate and marketplace businesses and with significant high-growth company experience (Airbnb, Dropbox, Chime, LendingHome).

Joining Sundae means being part of the team that’s bringing compassion and transparency to the business of helping homeowners sell in their time of need. If you’re driven by making a positive impact in people’s lives and want to support our mission, we’d love to hear from you.

About the Job

Sundae is establishing a real estate assistant team that will play a critical role in supporting the field team who engages with prospective home sellers to help them get the best outcome when they decide to sell their home. This is an opportunity to develop personally and professionally while working with a fast-paced team that values candor, authenticity, production, and creativity. 

As a Real Estate Assistant, you will work with the potential customer to evaluate their needs and assess whether or not Sundae is a good fit for their situation. If we are positioned to help, you’ll schedule an appointment for a local Market Expert to visit the seller and their property in person. You will propel Sundae forward with effective inbound and outbound phone,email, text and social platform outreach. 

Responsibilities

• Connect customers with a  local Market Expert (Real Estate Agent) either by scheduling an in-person appointment, transferring a live call, or scheduling a time for a call back.
• Proactively respond to new inbound leads and contact existing leads through a variety of methods including:
  • Reply to new web leads
  • Answer 1-800 calls
  • Call existing leads and opportunities with a goal of re-engaging high potential customers
  • Reply to responses from email and text campaigns
• Manage your sales pipeline by responding to inbound leads and through outbound efforts via call/text (75 dials+/day)
• Collaborate closely with other team members and cross-functional teammates
• Know how to interpret and speak to your performance using statistics, reports, dashboards, etc. 
• Support local Market Experts by managing a pipeline of customers who have not yet spoken to a Sundae representative
• Be available to help local Market Experts with support they need such as re-engaging non-responsive customers, rescheduling appointments, etc.
• May occasionally be asked to see customers in person for administrative purposes such as delivering or collecting documents, performing a final walkthrough to confirm vacancy, exchanging keys, etc.

About you

• Motivated by a high-volume workload
• Excellent written and verbal communication
• Always hungry to take on more leads and help more customers
• Meticulous sales pipeline management and attention to detail
• Have a competitive drive to be the best, while still being a good teammate
• Ability to communicate complex topics in simple, succinct terms
• Impeccable organization, effective time management, and task prioritization
• Data-driven (borderline obsessed)
• Empathic, active listening
• Highly computer literate, mastery of Google Suite products
• Experience using Salesforce.com (preferred)

Qualifications

• Minimum 1 year of demonstrated success in an inside sales or appointment setter role
• Professional experience or interest in real estate or financial services (preferred)
• Bachelor's Degree (preferred)

Compensation & Benefits 

• This role will be compensated with a base salary + sales incentive plan. The total target range is $60,000 - $80,000
• Competitive benefits package with 100% paid premiums for employee and 80% for dependents
• Compelling equity package based on experience

We here at Sundae strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Sundae is an Equal Opportunity Employer.