Video QC Technician

Video QC Technician - 14183986
18-Month Contract (Possibly Extended or Convert to Permanent)
100% REMOTE
$20/hr - $27/hr depending on experience

Job Description
Client is seeking a Video Quality Control Technician to help deliver a high-quality experience to our viewers. As a Video Quality Control Technician for Hulu/D+, you will be responsible for the quality control process and workflow management for Ad Creative Review. The right person for this role is very meticulous, understands video and metadata quality control, thrives in a fast-paced decision making environment, and demonstrates strong time management skills.

Roles and Responsibilities

• Review large volumes of video against strict deadlines.
• Ensure ad creative integrity by auditing and evaluating against quality standards, monitoring systems for alerts and taking corrective actions, and performing routine asset management tasks.
• Initiate creative escalations according to Ad Policy
• Engage across teams and media partners to track and troubleshoot deliveries, identifying video issues and offering solutions.
• Troubleshoot technical video, XML, and Transcoding issues.
• Make frequent subjective decisions, including determining the severity of issues detected during QC.
• Identify and Triage incidents for Tech, Product, and Engineering teams according to Incident Management protocols.
• Track and report content and operational issues using Zendesk.
• Actively learn, test, and provide feedback on proprietary tools.

Basic Qualifications

• Bilingual (Portuguese language proficiency required)
• A minimum of 3 years of digital video experience and/or digital asset management
• Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs)
• Awareness of business priorities to meet Contractual Agreements
• Familiarity with Video Export Processes to communicate with other teams.
• Flexibility in adapting to changes in processes, workload, and priorities.
• Ability to monitor and resolve multiple incidents concurrently.
• Excellent written and verbal communication skills; ability to communicate with all levels of management.
• Fervent attention to detail
• Ability to work independently, raising concerns when needed.
• Willingness to work off-business hours
  
  

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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