National Patient Satisfaction Coordinator

 ClearChoice Overview

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. 

ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!
 

Position Summary:

As the National Patient Satisfaction Coordinator, you are responsible for performing all tasks associated with  patient financing and refunds. Responsibilities include maintaining and following appropriate workflow procedures  for processing all refunds including patient credit card payments, third party lenders (CareCredit, Lending Club, and  Proceed), check refunds and ACH refunds. This role will work closely with the Regional Business Directors (RBD),  Regional Development Managers (RDM), Patient Education Consultants, General Managers, the Accounting Team  and the Legal Team.

Duties/Responsibilities:

• Work closely with centers to resolve any disputes in a timely manner this includes: 
• Manage all disputes from all third party lenders and credit card companies 
• Manage and document all Healthcare Financing (HCF) disputes 
• Input dispute and chargeback notifications into Salesforce 
• Collect required documentation and assemble dispute packets including communication of the  resolution to the impacted centers 
• Respond to Lender emails in a timely manner regarding patient complaint calls, dispute calls, etc.
• Support the Accounting Team - Correct mis-posted collections, chargebacks and NSF postings
• Respond to all center requests with confidence to assist 
• Work and communicate successfully across functional lines with multiple levels of the organization 
• Assist with weekly refund checks and maintain check request log 
• Manage Treatment Plan Addendums, Treatment Termination documents and Courtesy Refund Documents 
• Manage Online Credit Card payments to ensure correct posting in Salesforce  
• Manage Legal Declarations for deceased patient refunds 
• Assist in managing user access logins for all lender websites -new hires, terminations, and resetting  passwords 
• Process all credit card, Healthcare Financing and check refunds as assigned 
• All other miscellaneous responsibilities and other duties as assigned

Qualifications:

• Organized, detail focused and confidence to work a high volume role 
• Prioritizes time and incoming requests wisely 
• Strong written and verbal communication skills ]
• Ability to multitask and problem solve confidently  
• Self motivated, desire to take initiative and complete tasks

Hourly range $23 - $26 

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