HVAC Service Technician

Dandelion is looking for an HVAC Service Technician to join our team! You will serve as Dandelion's first line of defense to improve quality, customer satisfaction and installation productivity. You will also be responsible for field activities related to the installation, service, repair and maintenance of geothermal heat pump systems installed by Dandelion and their installation partners. In this role, you will be joining a fast growing team looking to bring scale to the geothermal heat pump industry.

Key Responsibilities:

• Field service: perform on-site diagnostics, troubleshooting, and root cause analysis: Service and repair installed system fleet, which includes refrigeration systems, pump/circulator service and replacement, electrical work (both high and low voltage), plumbing (HDPE, PEX, copper), etc.
• Installation support: provide field and phone support for installation crews to troubleshoot installations, improve installation quality
• Communication: provide on-the-ground insight to the Dandelion engineering team to help build better software and heat pumps
• Schedule: normal business hours with flexibility to be on-call and available nights/weekends, as required

About You:

• 3+ years hands on residential HVAC experience, preferably as a service technician
• Technical aptitude to perform maintenance, service, and troubleshoot HVAC equipment
• EPA Universal Certification is required
• Electrical and mechanical diagnostic skills
• Excellent communicator with exemplary customer service skills
• Experience with geothermal ground heat exchanger installation a plus
• Because the job requires driving to our clients, you must possess a valid driver's license with a safe and satisfactory driver history.

Benefits/Perks:

• Health/Dental/Vision insurance
• 401k plan
• Stock/Equity options
• Paid Sick and Vacation time (PTO)
• 40-hour workweek, overtime available
• Training support including on-the-job and virtual/online-based courses

Compensation: $70,000 - $80,000

You'll love working at Dandelion because:

Since spinning out of Google X in 2017, Dandelion Energy has been electrifying home heating by building and installing innovative geothermal heat pump products. We both work directly with homeowners and count some of the nation's largest home builders as our customers. Our team has raised the profile of geothermal heat pumps nationally, designed and built the nation's most efficient residential heat pump, successfully advocated for electrification-friendly policy change on the local and national levels, and completed high quality installations of thousands of geothermal heat pumps throughout the Northeast US.

Our talented team consists of experts in hardware engineering, HVAC installation, drilling, solar financing, behavioral economics, and high-growth operations amongst many other backgrounds. Motivated by the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both complex yet rewarding. We are working to create a wholesale shift in how people heat and cool their homes — join us!

Dandelion Energy is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply for this position.To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to [contact email/website]. We thank all applicants for their interest, but only those selected for an interview will be contacted.