Operations Support

About Fusion Transport

Delivering Next-Generation Logistics Solutions

This is an ENTRY LEVEL position where you can find your PASSION and GROW your CAREER!!!

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing.

Our freight brokerage business is growing rapidly (operating under the well-established Am Trans brand) and looking for experienced brokers to join our team. Our integrated 3PL business allows brokers to leverage other parts of the business as selling points in ways that traditional brokers can't, making it easier to build relationships and sell to clients.

From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution! 

We Care About You

At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our employees is that we will make sure you earn what you deserve for the clients you value most.

Don’t wait, apply now and join a company that values your hard work!

Job Overview:

As an Operations Support Representative, you will maintain operational efficiencies for a book of business through functions that include, but are not limited to, load building, scheduling, issue escalation, and capacity securement. Work with Carrier Managers to secure best viable options; calling carriers to get additional options when necessary

Act as a key link between the targeted accounts and our sales organization, leveraging multiple outreach mediums (call, email, social) to provide the best service possible. Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.

How You Will Make an Impact:

• Communicate with the sales team and customers to build and maintain ongoing relationships

• Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time

• Provide and negotiate competitive pricing and rates

• Input, update, and manage shipment information

• Collaborate with the support team to guarantee each shipment is serviced properly

• Assist with billing and accounting responsibilities as needed

• Act as the front-line resource to provide customer service on the assigned account(s)

• Support the Broker(s) and Account Manager(s) by managing operational tasks.