Account Collections Specialist

Full job description

We are seeking an experienced and competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments and recovery of NSF payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Skills:

• Proven previous experience as a Collection Specialist or similar role.
• Knowledge of billing procedures and collection techniques (e.g. skip tracing).
• Familiarity with laws related to debt collection (e.g. FDCPA).
• Working knowledge of Accounting software.
• Comfortable working with targets and goals as determined by manager.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem-solving skills.

High school diploma; Associate’s/Bachelor’s degree is a plus.

MUST HAVE CURRENT RESUME WITH VERIFIABLE REFERENCES

Job Type: Full-time.

Pay: $18.00 - $22.00 per hour.