Operations Manager

EcoCare

San Antonio, TX

$32,000 to $36,000 Yearly
Full-Time

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
On-the-job training

Job Summary

We are seeking an experienced Operations Manager to join our team. In this role, you will join an experienced team dedicated to providing services to our clients across the city. You will be a part of maximizing a system that has been in operation for over 20 years and enjoying great growth and optimizing potential for the company. The ideal candidate has a customer service mind, a good understanding of the cleaning business, and a proven track record as an Operations Manager.

Responsibilities

Oversee all operational aspects of the business
Create strategic and operational goals and objectives
Implement systems, processes, and procedures to increase efficiency and customer satisfaction.
Inspections and data entry from inspections. (Contact franchisee as needed)
Communicate with all office and sales staff to ensure client needs are met.
Complete walk through, rotations and new account start ups when needed.
Ensure data entry is complete and franchisee has all documents needed.
Finish all data entry and paperwork complete and on time.
Fill out Daily Production Report.
Train Franchise Owners. (When needed)
Respond to complaints, find and implementing solutions.
Follow up on client complaints to ensure they are satisfied.
After hours inspections as needed.
Assist with cleaning as needed.
Handle all office calls that are transferred after 5:00 P.M.
Duties may change as office need and structure dictates.

Qualifications

Previous experience as an Operations Manager is preferred
Deep understanding of organizational effectiveness and operations management
Professional appearance and demeanor
Knowledge in the commercial cleaning industry or the desire to learn all aspects of commercial cleaning (recommended, not required)
The ability to lead, direct and motivate additional staff
Spanish speaking (is recommended, not required)
Confidence and ability to provide on-site training (On the job training provided)
Customer service skills
Background check required
Valid Driver's License
Excellent verbal communication skills
Knowledge of sound business practices and financial principles