Customer Relations Representative - State Farm Agent Team Member

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dave Mader - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

JOB VISION AND COMPANY INFORMATION:
This successful organization is looking to add a full-time team member. Your vision might be as a long-term employee of Dave Mader State Farm Agency OR to become your own independent contractor agent with State Farm. This opportunity is a great way to begin your insurance & financial services career by learning & developing under agent Dave Mader and his team.

Dave Mader State Farm Agency is an organization that knows success. Owner Dave Mader, an Appleton East High School graduate was recruited by Coach Dick Bennett to play basketball for the Wisconsin Badgers. He played 5 years for coaches Dick Bennett, Brad Soderberg & Bo Ryan. He contributed to teams at Wisconsin that went to the Final Four, Back-to-Back Big Ten conference championships & the first Badger team to win the Big Ten tournament. After graduating with a personal finance degree, he decided to follow his entrepreneurial spirit and started his own agency with State Farm right out of college.

After 19 years, Dave Mader State Farm Agency has grown to be a leading State Farm Agency in the state of Wisconsin and nationally. The Agency has earned numerous awards & recognition from State Farm across all lines of production. The Agency has grown to 9 team members.

STATE FARM & DAVE MADER AGENCY INFORMATION
Please check out State Farms company overview: Company Overview - State Farm & our agency site: Home, Auto Insurance & More in WI | Dave Mader State Farm

EXPERIENCE AND KNOWLEDGE:

• Experience in retail sales, marketing, or customer service is desirable, but not required.
• Proficient keyboard typing skills and experience with Microsoft Office and other popular computer software.

SKILLS AND ABILITIES:

• Ability to learn and apply product, industry, and market knowledge to make professional recommendations to prospects and policyholders and to satisfy insurance licensing requirements.
• Ability to influence others.
• Ability to create professional business relationships with prospects and policyholders.
• Strong listening, oral and written communication skills.
• Ability to take initiative and act effectively in various circumstances without direction.
• Self-confidence/perseverance/strong work ethic-remain positive and maintain progress towards a goal despite obstacles and adversity.
• Goal oriented-highly motivated and resourceful to achieve results.
• Proven track record of trustworthiness, dependability, and ethical behavior.
• Proven problem-solving ability-apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
• Ability to multi-task.
• Ability to pay close attention to detail and accuracy.

JOB RELATED TRAINING COURSES AND PROGRAMS

• Successfully complete all company, state, and federal requirements (licenses) to sell and service designated State Farm products and continue to be licensed in good standing as required.

DUTIES AND RESPONSIBILITIES

• Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity.
• Work with agent's computer system to update information in customer databases.
• Prepare quotes, forms, policies, and endorsements when required.
• Conduct needs-based sales presentations in or outside the agent's office supported by technology.
• Generate and follow up on leads and prospects, schedule appointments, identify client needs, and market appropriate products.
• Close the sale with current prospective customers.
• Meet & exceed marketing & sales goals set by the agent.
• Network and build business referral relationships.
• Implement the agency's marketing/sales plan at direction of the agent.

WORK SCHEDULE

• Full time position with a 40-hour work week.
• Office Hours are Monday through Friday, 8:30 AM to 5:00 PM. Weeknights and Saturdays by Appointment.

COMPENSATION AND BENEFITS

• Solid base salary + Uncapped Commission + Bonus Opportunities
• Paid time off (holidays and personal/sick days)
• 401(k) Plan
• Growth potential/opportunities for advancement within my agency