General Manager - Krispy Kreme Franchisee

Hospitality Confidential is excited to present a new General Manager role for a Krispy Kreme franchisee in Billings, MT! As the General Manager, you'll be at the helm, steering the ship of daily operations toward excellence. Your canvas includes overseeing sales, facilities management, and human resources, all while sculpting 'Magic Moments' for our guests. With a keen eye for detail, you'll drive sales growth, manage costs, and ensure our shelves are always stocked with top-notch products. Your role will encompass everything from fostering an exceptional guest experience to meticulously managing resources and guiding a team toward customer-centric excellence. If you're ready to orchestrate success in a dynamic, customer-focused environment, we're excited to welcome you aboard.

Principal Duties and Responsibilities:

Guest Service

• Ensuring all products meet Krispy Kreme and Sweet Opportunity quality standards and in turn, guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and performance management
• Handling difficult customer situations professionally
• Handling any customer complaints/concerns
• Responding to customer inquiries on a timely basis
• Conducting store tours
• Answering telephone in a timely manner and utilizing Krispy Kreme greeting procedures
• Creating appropriate atmosphere including lighting, music and temperature levels

Supervisory

• Supervising store operations
• Reviewing Krispy Kreme audits and mystery shops and making appropriate adjustments
• Reviewing information and communicating daily in management log book
• Ensuring all of the store’s physical property is in good condition
• Conducting or delegating opening and closing responsibilities

Sales

• Directing and managing store sales efforts, which may include readiness times, retail sales, fundraising and suggestive selling
• Achieving business plan objectives/budget requirements and profitability according to store operating plan and established financial goals

Production

• Understanding and implementing the production process and maintaining a schedule that guarantees high quality and output to ensure that the store is stocked with the correct amount of product at all times.
• Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Making timely and accurate production calls to prevent outages and minimize waste
• Reviewing fundraising orders
• Understanding and implementing store quality control procedures
• Coordinating schedules to meet customer demands and to minimize labor hours
• Understanding correct processing procedures
• Inspecting, troubleshooting, and assessing any production or equipment problems
• Researching current industry trends, seasonal events, weather concerns and effect changes accordingly

Safety and Sanitation

• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.
• Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
• Ensuring proper food storage according to standard operating procedure and adhering to sanitation guidelines as prescribed by standard state, city and county code.
• Performing and training proper lock out/tag out procedures

Equipment

• Overseeing proper upkeep of store facility and equipment

Personnel

• Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
• Building a team of customer-focused employees and foster teamwork
• Interviewing, hiring, documenting, training, and supervising all team members while maintaining appropriate staffing levels.
• Demonstrating leadership in employee development
• Communicating to store employees and enforcing all store policies, standards, and practices
• Scheduling
• Performance reviews with employees 

Accounting

• Ensuring maximum profitability and sales growth in all store functions to include fundraising
• Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Completing required corporate reporting documentation, both financial, operational, and administrative
• Managing company resources responsibly including inventory control
• Managing financial duties
• Protecting company assets
• Authorizing comps and voids for all team members
• Maintaining a resourceful budget and controlling all costs and expenses
• Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
• Payroll
• Following company cash handling procedures & policies
• Accounting tasks such as counting and depositing revenues

Leadership

• Communicating and modeling company standards and policies
• Implementing efficiently and effectively directives from store, corporate, and divisional management
• Developing and maintaining store organization to promote efficient operations
• Interfacing with corporate office personnel
• Meeting daily with manager’s and/or shift supervisor’s to coordinate and ensure production standards and schedules
• Completing daily orders: dry goods, dairy, doughnut ingredients, beverages etc
• Identifying and communicating inventory and/or equipment needs to other members of management team

Essential Skills and Experience:

• Direct and demonstrated experience and all related competencies managing a  Krispy Kreme
• High school or GED required
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Maintaining a well-manicured appearance and persona that reflects the established image of the store
• Complying with company dress code
• Working a variable and flexible schedule which may include nights, weekends, and holidays
• Meeting personal schedule requirements punctually
• Must be at least 21 years of age
• Must meet driving standards (three year clean driving)
• Must pass a pre-employment drug screen and criminal background check

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

• Carrying, writing, bending, stooping, grasping, standing, climbing 
• Twisting, sitting, filing documents, walking, driving 
• Sweeping, lifting, pushing/pulling, using telephone, scan, and fax machines
• Communicating with customers and co-workers

Physical Requirements

• Lifting up to 75 pounds occasionally
• Physical activity is required
• Could involve periodic travel
• Working in and near moving equipment and mechanical parts
• Performing duties in an environment that can be quite loud at times (including noises from machinery, equipment, music etc)
• May not work under the influence of alcohol or any mind/mood altering substances

Visual/Audible Acuity Requirements

• Must be able to meet requirements for a driver’s license.

Working Conditions:

• The worker is subject to inside and outside environmental conditions.

Compensation & Benefits:

• $55K - $70K base salary
• Generous monthly healthcare stipend 
• 1 week of PTO in the 1st year 
• Full relocation package

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.