Service Now Customer Administrator (Remote)

Job Title: Service Now Customer Administrator (Remote)
Location: Raleigh, NC
Duration: 12+ Months

Job Description:
The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities:

• Personalize and create forms and fields.
• Create new applications, modules, and tables.
• Activate a plug-in.
• Build reports, gauges, and homepages.
• Set up Service Level Agreements (SLAs) and monitor SLA workflows.
• Create and track Service Catalog requests, and items with variables.
• Create, monitor, modify, and publish Service Catalog workflows with approvals.
• Follow the notification process back to the Business Rule
• Import data into the instance.
• Create and use update sets to facilitate moving customizations between your instances.
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies.
• Custom scripting
• Build third party software integrations.
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules.
• Manage the ServiceNow system upgrades that occur three times per year.
• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language.

Experience in these areas is a plus:

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

• Web Services integrations.

Skills:
 SkillRequired / DesiredAmountof ExperienceProven ServiceNow implementation experienceRequired2YearsWeb applications, networks, protocols and email (SMTP, POP3)Required2YearsBasic understanding of ITIL v3 methodologiesRequired2YearsUnderstanding of enterprise IT architectureRequired2YearsWorking knowledge of relational databasesRequired2YearsExperience with database manipulation via a programming languageRequired2YearsWeb Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)Required2YearsImpeccable time-management and record keepingRequired5YearsThe ability to take complex end-user requirements to codeRequired5YearsA positive can-do attitude & willingness to learnRequired5YearsA strong personal commitment to quality serviceRequired5YearsThe ability to work independently and with a teamRequired5YearsLDAP directories, such as: Active Directory, eDirectory, OpenLDAP.Highly desired2YearsSingle Sign-on using: Digested Token, SAML 1.1, SAML 2.0.Highly desired2YearsWeb Services integrationsHighly desired2YearsExcellent communicationRequired5Years
 

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