General Clerk

Purpose of Position/Responsibilities:

• Receives incoming telephone calls and visitors, determines the nature of business, and tactfully refers calls to the appropriate staff member.
• Assist with receipt and distribution of incoming mail for the agency. Create, tab, and tab paper files, indexes, and other documents as needed. Data entry and typing is done consistently on a personal computer. Uses a variety of office equipment in conducting the work of the office, including but not limited to personal computers, fax machines, copy machines, mail equipment, scanner, etc.
• Communicates with court reporters and external customers to schedule telephone conference and in-person and video hearings. Initiates inquiries regarding case processing and responds to appeal inquiries on behalf of the Administrative Judge (AJ) of the office.
• At the direction of the Supervisory Paralegal Specialist to respond to the public, appellants, and their representatives, concerning potential, pending and past appeals and general Board procedures.

Job Requirements:

• Required 2-4 years of experience in the administrative field or in a related legal assistant area.
• Requires basic knowledge of commonly used concepts, practices, and procedures in the legal field.
• Prior federal experience required.