Deli Manager

Essential Job Duties

• Guides the work of department clerks, including planning and assigning work, ensuring quality standards, training and coaching staff and overseeing their productivity
• Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change
• Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department
• Self-motivated and able to work independently, as well as cooperatively within a team
• Contributes to a positive and supportive work environment
• Ensures customer special orders are accurately placed and delivered
• Prepares, cuts, wraps, weighs, tares, prices and presents Deli department products
• Stocks and maintains Deli cases, stations and displays
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Processes customers’ made-to-order items accurately and expeditiously
• Assists with food preparation and production
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team
• Gives and receives feedback in a constructive manner. Responds to feedback in order to improve performance
• Shares ideas and feedback that contributes to success of store and company
• Observes all company rules and policies
• Assists customers with product selection
• Makes recommendations and suggestions based on customer needs

• Engages the customer in a friendly manner and assists in locating product throughout the store
• Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer

• Maintains accurate pricing and signage that meet merchandising standards
• Demonstrates familiarity with products in department and general understanding of culinary terminology, product labeling and common dietary restrictions, with willingness to continue learning
• Follows company procedures for processing invoices, transfers and credits
• Handles damaged and spoiled product according to company policy
• Maintains cleanliness, organization and rotation of all areas, products and supplies
• Responds to and follows through on emails and other communications in a timely manner

• Adheres to work and food safety policies set forth by the company and regulatory agencies.
• Performs janitorial tasks in compliance with sanitation standards established by store policy and state and local health departments. Contributes to store cleanliness.
• Maintains equipment, informs Store Director of any problems.
• Reports all safety concerns and work-related injuries to management.

Qualifications

• Be at least 18 years of age
• 2+ years managerial experience
• 2+ years of service deli or related food service
• Previous food service, restaurant, retail or grocery experience required. Experience in a high-volume environment preferred.
• Experience working in Deli, Coffee bar preferred
• Previous food preparation experience preferred
• Basic math and computation skills required
• Intermediate to advanced computer proficiency required
• Skills to plan, prioritize and delegate work
• Skills to work independently, effectively manage own time and multi-task in a fast-paced environment
• Skills to adapt to the shifting priorities and needs of a retail environment
• Self-motivated, with high attention to detail, quality and presentation
• Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers
• Skills to manage difficult customer interactions required
• Skills to read, understand and follow through on verbal and written instructions

Physical Demand

• Must be able to lift 50 pounds
• In an 8-hour work day: standing/walking 6-8 hours
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires the following motions: bending, twisting, squatting and reaching
• Exposure to FDA approved cleaning chemicals
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• This position may be required to use the following tools and equipment: robot coupe, blender, slicer, mixer, kitchen small wares, knife, thermometer, scale, heat wrapper, temp gun, baler, computer

Work Hours:                Availability requirements include; but are not limited to; days, evenings, weekends, & holidays.

Work Location:            One location

Pay frequency:            Every week

Benefits (Eligibility requirements may apply for the following benefits):

• Health insurance
• Dental insurance
• Vision insurance
• 401(K) Retirement savings plan with a generous company match
• Vacation Time
• Sick Leave
• Opportunities for career growth
• Flexible Schedules
• Store discount for you and one other family member in your household

EEO/AAP Statement: Frazier Farms Market is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.