Service Coordinator

Our Company

Air Reps offers distinct advantages in solving challenging problems that often arise in HVAC design and installation projects. We don’t believe in a one-size-fits-all approach to any HVAC challenge. Instead, Air Reps employs some of the most creative minds in the business who can provide innovative answers that stand the test of time. We are currently hiring for a Service Coordinator!

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there are immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Primary responsibilities include but are not limited to:
• Dispatching a team of Field Service Technicians
• Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff
• Prioritizing service calls according to urgency and importance
• Proactively identifying opportunities to improve the flow of product and labor
• Coordinating schedules with other Coordinators and Customers, including emergency service requests
• Managing the shared dispatch email inbox
• Answering, responding to, and directing phone calls
• Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
• Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
• Assisting with generating scopes of work
• Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
• Performing general office work

Qualifications:
• Previous Dispatching experience preferred
• Construction industry experience preferred
• HVAC knowledge preferred, but not required
• Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
• Demonstrated proficiency in multi-tasking and problem solving
• Ability to prioritize tasks in order of urgency
• Detail-Oriented
• Excellent communication and interpersonal skills
• Self-starter and time management skills
• Professionalism
• Ability to drive tasks to a conclusion
• Willingness to learn and ask questions
• Minimum high school diploma or equivalent
• Flexible schedule required

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.