Behavioral Health Case Manager

Job Description

Job title

Medical Assistant

Reports to

Clinic Supervisor

Department:

Mira Mesa

Status:

Full-time non-exempt

Operation Samahan Mission

Building Healthier and Happier Communities Together

Operation Samahan Inc. (OSI) is a federally qualified community health center that emerged over forty years ago. The agency serves low-income families and individuals in the County of San Diego in two (2) strategic areas with a high density population of Filipinos/Asian and other low-income, uninsured individuals — National City (Southern San Diego County) and Mira Mesa (North Central San Diego).

JOB PURPOSE

The Medical Assistant performs the designated nursing procedures within the clinic. Assist and carries out the Physician’s orders and executes vital clinical tasks in a professional and efficient manner under the supervision of a Registered Nurse or Nurse Practitioner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administration:

• Responsible for preliminary preparation of health center to include exam room, medical supply and equipment inventory.
• Keep exam rooms clean according to clinic Infection Control Protocol.
• Sterilize instruments as needed.
• Screen patients for vital signs, chief complaints, allergies, lab requests, smoking status, Behavioral Health, medications, and family, social, and medical history as part of intake.
• Prepare rooms and instruct patients regarding specifically indicated medical procedures.
• Perform EKG’s, administer injections, and assist with medical exams as needed.
• Documents injections in government websites eg. SD112 San Diego immunization Registry.
• With Laboratory Technician’s permission and supervision, perform lab procedures, including venipuncture and blood withdrawal, HCT, urines, and cultures.
• Administer standing orders as they pertain to patient concerns.
• Checking documents and monitoring vaccine refrigerator and freezer temperatures twice a day (AM/PM) and reporting out of range temperatures to supervisor or vaccine coordinator.
• Interpret for patient and physician as needed.
• Assist with follow-up for all patients, with supervision from R.N.
• Scan the necessary lab, x-ray, emergency room forms, or other important documents within the medical chart for the physician to be evaluated during the examination.
• Check paperwork in charts and encounter forms for completeness and accuracy. Keep accurate records.
• Participate in in-service training as requested by Clinic Manager.
• Assist in all areas of clinic as directed by supervisor.
• Assist in patient discharge from clinic and discharge instruction.
• Work as a member of the medical team, and assist other members of the team as deemed appropriate by the Clinician or Clinic Manager.
• Key data into computer to maintain office records, patient records, make appointments for follow-up and make referrals to specialist.
• Assist to provide patient encounter responsibility at front office as needed.
• Translate between the physician and the patient by explaining diets treatments or special instructions to be followed by the patient. Translations must be verbatim to what has been stated by the physician, unless instructed otherwise.
• Call no-show appointments and re-schedules the appointment and documents on CH.
• May rotate or be assigned to other areas in the clinic as needed at the discretion of the clinic manager.
• Utilize the Primary Care Medical Home model to provide coordinated Team Care that addresses current diseases and provides panel management for preventative and health maintenance follow-up for the maximum number of patients per day.
• Medical Assistants must be available to rotate Saturday shifts with their colleagues, as applicable.

Quality Management

Customer Relations

• Maintain professional working relationships with all levels of staff, clients and the public.
• Be a team player and cooperate in accomplishing department goals and objectives.

Safety

• Maintain current knowledge of policies and procedures as they relate to safe work practices.
• Follow all safety procedures and report unsafe conditions.
• Know location of nearest fire extinguisher and emergency exits.
• Follow all infection control procedures including blood-borne pathogen protocols.

HIPAA/Compliance

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.

QUALIFICATIONS

Knowledge, Skills, and Abilities

• OB/GYN experienced preferred
• Must have a high level of organizational skills.
• Ability to develop and maintain positive interpersonal relationships with a variety of people.
• Demonstrate effective verbal and written communication skills with staff, Board members, vendors, medical providers, and members of the general public.
• Complete many different duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Must be able to work under stress when confronted with critical or unusual situations.
• Must be able to follow instructions explicitly.
• Demonstrate ability to exercise analytic ability.
• Ability to demonstrate lab safety and aseptic techniques.

Education and Experience

• High School Diploma or GED.
• Bilingual is preferred.

Annual Requirements, Licensure, and Certifications

• Medical Assistant Certification.
• Current CPR Certification.
• Have reliable transportation; clean driving record, and car insurance as required by the state.