Warehouse Customer Service Associate

WAREHOUSE CUSTOMER SERVICE ASSOCIATE – WEEK DAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 7am – 5pm which means no weekends or evenings for you.

Want to know what is even better? THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

• Monday – Friday schedule
• Daytime hours
• Medical, dental and vision
• Company paid basic life insurance, short term and long term disability
• Voluntary life insurance
• HSA and 401(k) benefits with employer matches
• Dependent Care FSA
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Paid Time Off (PTO) starting at 80 hours accrued in a full calendar year
• Six (6) holidays off – PAID!

WHAT YOU WILL DO:

As a Warehouse Customer Service Associate for Total Tool, you will provide exceptional internal and external customer service while managing will call, supporting warehouse operations, and serving as a back up delivery driver to bring product to other Total Tool branches. This position has potential to evolve into a Customer Service Representative in the future. The Warehouse Customer Service Associate responsibilities include, but are not limited to:

• Manage Will Call orders, phone calls, and emails.
• Keep accurate delivery records.
• Assist internal and external customers through in-store interactions, phone calls, and emails.
• Support the warehouse area when not driving (receiving, shipping, putting product away, and general warehouse duties). 
• Maintain a close positive working relationship and open communications with all departments.
• Schedule vehicle maintenance and maintain a clean and safe delivery fleet.
• Back up driver - deliver and pickup products from the Distribution Center to the Store Front in the morning. Drive company DOT vehicle safely and effectively

WHAT YOU WILL NEED TO SUCCEED:

• Hardworking, Humble, and Hungry
• Highly motivated
• Detail-oriented
• An exceptional work ethic
• Ability to work in a team environment

REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of time.
• Ability to lift 50lbs on a daily basis
• Must be over 21 with a valid driver’s license and clean driving record
• Ability to obtain a DOT card

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