Quality Analyst Specialist

Quality Analyst Specialist
Are you looking to work for a company that provides an innovative work environment, and your voice is heard? We have a position for a QA Specialist to work onsite at our client in Novi, MI. This is a direct hire role.
Who we are:
LER TechForce is an industry leader in embedded controls, software, functional safety, and engineering talent. For over 20 years LER has been working with customers across North America to meet their engineering resource challenges. Learn more about us (3) LER TechForce: Life | LinkedIn
What you will be doing:
Performs logging, tracking, submission, and updates status of customer claims. Maintain Quality documentation related to customer returns, ensures customer responses are provided on time and entered applicable formats/online systems. Monitors quality performance and ensures accurate PPM is assigned and recorded for each claim and overall customer metrics (KPI). Facilitate & follow up with responsible parties and assess & perform Root Cause /Countermeasure (5-why, 7 QC tools, PDCA) analysis process. After reviews of results of the investigation from responsible parties, determine to accept / reject the result of continued further investigation (KPI). Coordinate with internal and external parties to manage customer claims status and support safe launch/ongoing production. Monitor and justify abnormal costs (chargeback from customers) with accounting dept .
· Continuously monitor status of response to customer claims, follow up with internal and external sources to maintain and improve timeliness of response to internal and external customers. Escalate delays to management that impact on-time responses.
· Create and/or support customer claims metrics (KPI's & PPM) and confirm each claim has accurate and appropriate defects assigned. Work with customer to adjust PPM as required including filing formal disputes and/or email/phone call follow up with customer.
· Verify closure of issues internally as support to customer response including filing of proper documentation and data per customer requirements.
· Monitor chargeback records with accounting department to ensure / justify abnormal cost is processed accurately.
· Facilitate meetings with internal manufacturing facilities.
· Works with the company IATF16949 Management Representative to perform internal audits.
· Plan and lead quality improvement activity as a course of longer-term reinforcement.
· Prepares reports to communicate plans and results of Quality Assurance activities.
· Maintain records, documentation and files as needed to support internal and external customer requirements.

What you'll need to be successful:

• Associates degree in Related Field and/or equivalent experience with quality assurance and quality management standard (E.g. ASQ Quality related certificate, standardization of quality management (TS/ ISO/ IATF).
• Must have demonstrated problem solving experience and organizational skills, and automotive industry experience.

What you'll get:

• Full benefits: medical , dental, vision
• Paid Holidays/Vacation
• 401K
• Short-term & Long-term disability, life insurance and other optional benefits