Program Assistant

About our organization

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley.

About this position

The program assistant is responsible for coordinating a variety of clerical duties in the Subsidized Department of the organization’s Child Care Services program. The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization’s mission and achieve its strategic goals.

What you’ll be doing

• Answering telephones, assisting callers or transferring calls needing program specialist attention, as well as providing phone call follow-up as needed;
• Providing general clerical support to program staff;
• Maintaining family files, provider files, and eligibility list of families;
• Directing the flow of family and provider paperwork to the program specialists;
• Serving as receptionist when needed;
• Typing correspondence, memos, reports, and other documents;
• Receiving and processing program mail, including metered mail, bulk mail, FedEx, USPS, and other postal duties;
• Logging documentation into database in a timely manner, in accordance with program regulations and guidelines;
• Assisting program senior specialist and program supervisor as needed;
• Preparing certifications, recertification enrollment, and provider packets;
• Offering technical support and assistance, as needed, to parents and providers;
• Reading and implementing all organization and program policies and procedures;
• Accurately completing all assigned paperwork and documentation on a timely basis, according to organization policies and procedures;
• Completing special projects and performing other duties as assigned.

What you bring to the table

• Intermediate knowledge of Microsoft 365 (Excel, Word, and Outlook);
• Ability to communicate correctly and effectively in written and oral English;
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred);
• Ability to work with minimal supervision;
• Discretion in handling confidential information and ability to honor confidentiality and work sensitively and supportively with the public;
• California driver’s license, daily use of an automobile, and current automobile liability insurance.

What we can offer you

• Medical/dental/vision for part- and full-time employees (organization pays up to 90% of employee's premiums; prorated for part-time);
• Organization-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

Job specifications

• Reports to the assigned program supervisor;
• Full-time, 12-month work year;
• Eight-hour workday;
• Limited evening or weekend hours may be required;
• Employment, responsibilities, compensation, and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at the organization's discretion.

Salary

• $19.22 to $22.25/ hr