LEAD MAINTENANCE TECHNICIAN

Job Description

LEAD MAINTENANCE TECHNICIAN

FLSA Classification : Exempt

Memphis Housing Authority

Lead Maintenance Technician

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Summary

Works under the direction of Maintenance Supervisor for the Memphis Housing Authority (MHA). The Lead Maintenance Technician is responsible for routine repairs and necessary replacements to maintain the properties of the Memphis Housing Authority and to assist in other phases of maintenance work as directed.

All activities must support the MHA (or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

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Complete work orders of electrical, carpentry, plumbing, appliance repair, painting, and other typical apartment repairs.

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Support the Maintenance Supervisor with daily work orders, unit turns, preventative maintenance, and any other duties assigned.

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Maintain and upkeep of maintenance shop for inventories on parts, tools, and supplies.

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Close out work orders electronically and manually.

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Use proper protective equipment when necessary and follow safety procedures.

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Adhere to the dress code as established by management.

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Must attend additional training as deemed necessary by MHA.

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Be aware of and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.

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Other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility. Ability to perform independently; take initiative and follow-through on tasks in an efficient manner. Must have general knowledge of housing authority’s programs, policies, and procedures. Must have excellent verbal and written communication skills.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and be adept at multitasking while maintaining accountability for complete and timely work performance. Demonstrates strong organizational, project management and critical thinking skills.

Professional Behavior: Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate. Must demonstrate a high level of professionalism and maintain the decorum of the office. Must be able to establish and maintain effective working relationships with internal and external customers, clients, and constituents. Must be able to communicate with a variety of audiences and provide excellent customer service. Must display a neat, clean, and professional appearance.

Job Description

LEAD MAINTENANCE TECHNICIAN

FLSA Classification : Exempt

Memphis Housing Authority

Lead Maintenance Technician

Page 2 of 3

Reliability & Judgment: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Agency expectations. Performs work in a reliable manner that is both accurate and timely. Must uphold a strict level of confidentiality. Must be skilled in analyzing situations in order to identify problems and offer viable solutions.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports agency's mission and values

Education and/or Experience

Must have a high school diploma or GED. Two years’ experience in residential maintenance and HVAC certification required.

Technical Skills

To perform this job successfully, the employee should have knowledge in the areas of carpentry, plumbing, appliance, electrical, and other typical residential repairs.

Physical Demands

This position requires a considerable amount of standing, walking, bending, climbing stairs and ladders. Must be able to carry numerous hand tools, supplies and materials throughout the day. Must be physically able to lift-up to 50 lbs. Must be able to work outdoors during all types of weather conditions and changing temperatures. However, employees are not required to work outside during inclement weather except in cases of emergency or when it becomes necessary to maintain or restore essential services to tenants.

Skills and Abilities

To perform this job successfully, the employee must have knowledge of basic accounting functions, Fair Housing guidelines, customer service experience in hospitality or the customer facing industry.

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Strong communication skills to effectively interact with residents, vendors, and team members.

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Dependability, reliability, and professionalism in following through with responsibilities and requests.

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Required to maintain a vehicle, valid state driver’s license and current insurance.

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Use of own vehicle may be required.

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Must be available for emergency on call rotation as required.

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Maintains a professional image and attitude.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description

LEAD MAINTENANCE TECHNICIAN

FLSA Classification : Exempt

Memphis Housing Authority

Lead Maintenance Technician

Page 3 of 3

The work is performed indoors and outdoors in all types of weather conditions.

Disclaimer

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Job descriptions do not necessarily cover every task or duty that might be assigned. Employer retains the right to change or assign additional duties and responsibilities to this position.

The Memphis Housing Authority is an Equal Opportunity Employer. MHA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.