Systems Support Engineer / IT Administrator

About Maddox + You:

You will be a friendly technical support presence for Maddox employees at the Moscow, ID office as well as provide remote support for requests across the organization. You will facilitate new technology deployments (hardware / software) to meet our growing organizational needs, and administer local network, surveillance, and access control deployments (Ubiquiti / Unifi). The systems you will oversee touch every area of the organization and enable your teammates to purchase, recondition, and sell industrial transformers better than anyone else in the market. You will have the satisfaction of seeing your work enable your colleagues to perform their tasks with speed and efficiency. Your proactive approach to maintenance and your speedy responses to support requests will give Maddox a competitive edge.

Proactively, you will ensure that all Maddox team members have the technological tools they need to be successful. You will monitor the systems for errors and address them early. You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business. You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems.

Reactively, you will respond to internal user support requests and provide them with first-class customer service and resolutions in a timely manner. You will provide access to systems, investigate and troubleshoot failures, coordinate with external support teams, solve problems creatively within our various 3rd party systems, and replace faulty equipment.

About Maddoxs Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with high-end laptops (mostly Apple, some Windows), docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.

We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include: Ubiquiti Unifi (Network, Protect, Access, UID), Google (Mail, Drive, Doc, Sheets), Microsoft Office, Slack, Zoom, Vonage Business Communications, Pipedrive, Asana, Odoo, Adobe, Zapier, QuickBooks Time, and others.

More about You:

• You are focused, with excellent attention to detail, and are able to maintain clear communication in a timely manner via phone, email, and chat.
• You enjoy and are good at interacting with people and solving technical problems.
• You prioritize various types of work well and are able to give complex issues the focus and attention they need for quick resolution.
• You have a proven track record of successfully managing vendor relationships.
• Your work style promotes a healthy and successful team vs. operating as a lone wolf.
• You are a fast learner and pick up new technologies and user/business contexts quickly.
• You have a strong technical background. You enjoy working with all manner of technology and are comfortable working with both hardware and software.

Experience & Education:

We value experience, so if you have 10+ years of related experience, thats great! We also love to invest in high-potential people, and are willing to invest in a promising early-career candidate with the right aptitude, attitude, and ambition. A technical degree is helpful, but not required.

Basics: Full-time. Schedule is generally 8:00 AM to 5:00 PM local, with some flexibility required to perform network upgrades, special IT projects, etc. Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Travel: You will work out of our Moscow, ID office. Short-duration travel to different Maddox facilities around the United States may be required to deploy and support on-site networks and hardware.

Pay: Starting between $75k - $90k, including bonus and benefits; commensurate to experience. Pay is calculated at an hourly rate.

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think youd thrive in this particular opportunity.

#ZR