Cashier/Gas Station Attendant/CSR

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Must be available to work all shifts and available to work on any days. Must have excellent customer service! We are a very clean store and expect all employees to clean throughout their shifts.

We are an owner operated business looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. CSRs play a critical role in our Company by providing customers with a convenient, safe, clean and friendly service. The target is to ensure excellent service standards, respond efficiently and accurately to customer needs and maintain high customer satisfaction.

Responsibilities

• Be passionate about providing exceptional customer service

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customers

• Resolve customer issues, provide appropriate solutions and alternatives; follow up to ensure resolution

• Provide first level escalation for customer issues

• Take the extra mile to engage customers

• Proactively seek product and service knowledge to provide customers with information and identify selling opportunities

• Accurately and efficiently operate Point of Sale (POS) systems

• Accurately and efficiently complete sale transactions

• Accurately and efficiently count money and goods

• Accurately compile and complete reports

• Receive, stock and rotate product, merchandise and supplies

• Clean and maintain Company property, equipment and grounds

• Follow procedures, guidelines and policies

• Ability to work in an inside and outside environment; as well as in cold and hot conditions

• Ability to bend, twist, and stand long periods of time to perform normal job functions

• Must be able to lift items (up to 40 pounds above shoulder height)

• Ability to work a flexible schedule, including mornings, days and evenings, as well as weekends and holidays; as schedules may vary

Skills

• Proven customer service experience

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to speak, read and comprehend instructions as well as converse comfortably

• Familiarity with Point of Sale (POS) systems and practices