Temporary Operations Coordinator (Virtual Start)

*Actively Interviewing and Hiring During COVID-19*

Why you want to work here:

This Nonprofit Organization is in the higher education community offers career growth and advancement opportunities in a friendly environment while learning the basics of a public service organization. The Operations Assistant position is responsible for the timely and accurate processing of information and serving as a liaison between departments and clients. This is a great opportunity to get a foot-in-the-door and gain experience with a stable organization that prides itself on valuing its employees.

We Offer:

• Currently working in a remote environment with a well-thought-out training program to make starting virtually a smooth transition
• Flexible dress code
• Original health and wellness offerings
• Team-oriented work environment
• Tight knit, family friendly
• When in office, work in a start-of-the-art office environment with collaborative workspaces & company events

Responsibilities for Operations Coordinator:

• Process and analyze data files to ensure they meet organizational data integrity standards and compliance reporting requirements as appropriate.
• Identify and resolve data discrepancies working with schools that are late in reporting enrollment data or have other challenges that could adversely affect compliance reporting, availability/accessibility of data, etc.
• Accurately document customer communication and processing activities and requirements.
• Communicate with management and technical teams to resolve internal issues that prevent processing of data files.
• Work with management and across departments and teams to support client escalations.
• Actively participate in training, testing, and other service enhancement and maintenance initiatives.
• Consistently meets expectations for all Quality Control initiatives/competencies.
• Resolve inquiries and effectively communicate with school via phone and/or email.
• Contact school clients via phone, fax, and email to request information necessary to maintain accurate and up-to date data, points of contact, and expected dates of future data transmissions.

Qualifications for Operations Coordinator:

• Some college, or an equivalent combination of education and experience, including through military service will be considered.
• Competency with computer skills (e.g., for database, web applications, and email).
• Strong oral and written communication skills.
• Excellent verbal communication skills with an emphasis on proper grammar, etiquette, and vocal qualities such as tone, inflection, and enunciation.
• Demonstrated ability to adapt to changing priorities and procedures.
• Bilingual (Spanish) preferred (not required)
• Experience corresponding to clients and customers over the phone preferred
• Experience with the student loan industry, higher education industry, and/or web order management preferred
• Experience working with Microsoft Outlook preferred