Tier II Operations Analyst

Description

About Our Company:

Delmock Technologies, Inc. (DTI) is seeking a Tier II Operations Analyst to explore exciting career opportunities. DTI is a leading HUBZone business in Baltimore, known for delivering innovated IT and Health solutions with a commitment to ethics, excellence, and superior customer service. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Recently ranked as high as #3 among HUBZone companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to a top-ranking Federal project support team.

Join our talented team and be part of a company that values both professional excellence, community impact, and diversity of ideas. DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

Client Information:

The Centers for Disease Control and Prevention's (CDC) Division of HIV Prevention (DHP) focus on high impact prevention of HIV-by preventing new HIV infections, improving health outcomes for persons with HIV, and reducing HIV related disparities and health inequities.

DHP develops and maintains a variety of data and information systems to support its mission, including systems to collect, transmit, store, and analyze data for HIV/AIDS surveillance, epidemiology, and program monitoring and evaluation. We are looking for IT and public health partners including statisticians, researchers, behavioral scientists, computer scientists, public health advisors/analysts, budget analysts, and other program staff.

Responsibilities:

• Provide second-level support for IT operations, addressing more complex issues escalated by Tier I analysts.
• Monitor and manage IT systems to ensure optimal performance and uptime, performing routine maintenance and updates as needed.
• Troubleshoot and resolve issues related to software, hardware, and network systems.
• Collaborate with Tier III Ops Analysts and other IT staff to diagnose and resolve complex problems.
• Document incidents, maintain logs of issues and resolutions, and contribute to the knowledge base for use by other team members and future training.

Minimum Requirements:

• Associate's degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred.
• Minimum of 3 years of experience in IT operations or help desk support, with a focus on problem resolution and system maintenance.
• Demonstrated ability to troubleshoot and resolve a range of technical issues, including network connectivity, application errors, and hardware malfunctions.
• Experience with monitoring tools and software, and an understanding of IT infrastructure components such as servers, networks, and databases.

Preferred:

• Experience in a regulated environment, such as public health or government IT systems, with an understanding of compliance standards.
• Previous experience working with enterprise-level IT systems and cloud-based infrastructures.
• CompTIA Network+ or Security+.
• Microsoft Certified Professional (MCP) or Cisco Certified Network Associate (CCNA).

Location:

• This opportunity is remote.