Sr. Technical Program Manager, Commercial

LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enable global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

As a result, LILT’s AI technology foundation is similar to ChatGPT and Google Translate, before our patented Contextual AI Engine, connector-first approach, and human-adapted feedback.

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position is based out of the Washington D.C. metro area where you will start as fully remote and then transition to hybrid once an office is opened. Additional locations include the New York City and Boston metropolitan areas or our Indianapolis, IN office where you'll be expected to work in a hybrid capacity. Moderate travel to customer sites in the Washington D.C. region is required.

Authorization to work in the U.S. is a precondition of employment.

LILT provides a fast, multilingual, high-quality AI translation platform to enterprise customers. This is a unique opportunity to make a significant impact on the future of LILT's AI platform and our customers.

We have an opening for a (Sr.) Technical Program Manager to support LILT’s commercial team focusing on enterprise customers. As a (Sr.) Technical Program Manager, you will work with technical and senior leadership across the program to ensure our offering meets the highest technical standards. 

As a key member of our team, you will play a pivotal role in shaping the future of LILT's enterprise business. Your expertise in engineering, program management, and linguistics will be instrumental in driving the development of innovative solutions for a wide range of enterprise customers.

• Define and implement technical roadmaps aligned with customer use cases

• Develop comprehensive roadmaps and manage multiple tasks with varying priorities

• Specify and implement provisioning, management, and monitoring solutions tailored to unique security and cyber requirements of diverse enterprise customers

• Oversee the entire lifecycle of these solutions, from initial technical program review to installation, deployment, and expanded usage

• Propose and champion enhancements to the LILT product roadmap that enhance translator and customer utility and satisfaction

• Serve as the primary point of contact for customers, collaborating with external teams and partners to identify and mitigate programmatic risks, ensuring the achievement of established goals

• Communicate effectively with executive management, providing clear and concise updates on project plans, status, and critical issues, both verbally and in writing

• Timely escalate urgent issues and drive their resolution

• Drive project execution, develop project plans, make informed technical trade-offs, manage risk, track, and report on status both internally and externally, and resolve blocking issues

• Collaborate closely with partner organizations to ensure that all teams are equipped for success

• Establish goals and metrics to identify opportunities to deliver customer solutions that meet cost, performance, and schedule requirements

• Proven experience in systems engineering, program management, computational linguistics, or CAT tools

• In-depth understanding of enterprise cyber and security standards, practices, and assessments

• Demonstrated success in managing complex projects and delivering results on time and within budget

• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders

• A data-driven approach to problem-solving and a passion for continuous improvement

• Bachelor’s Degree in Engineering, Computer Science, Computational Linguistics or related field

• 3+ years of experience working in technical product or program management

• 3+ years of experience working directly with research and engineering teams

• 3+ years of experience managing programs across cross-functional teams, building processes, and coordinating release schedules

• Experience with program management software (e.g. JIRA) and content collaboration software (e.g. Confluence, Notion)

• Proven track record of delivering results for large, cross-functional initiatives while managing multiple competing priorities

• Experienced with SaaS enterprise offerings and projects

• Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computed-assisted translation (CAT) solutions

Our founders, Spence and John met at Google working on Google Translate.  As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT. 

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability

• Paid parental leave is provided after 6 months.

• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practice