IT Help Desk Support

Responsibilities:

• Provide excellent customer experience every time!
• Remote and onsite support of user base.
• Resolve issues quickly, within a few hours to a day. 
• Create and resolve tickets for incoming requests.
• Configure, maintain, and troubleshoot Apple macOS and PC Windows laptops.
• Manage asset inventory in a precise, organized fashion.
• Perform onboarding and offboarding procedures including account creation, laptop setup, and user provisioning.
• Maintain user-lists/reports
• Oversee the proper functionality of systems including email hosting, servers, and internal network
• Maintain conference rooms and collaboration tools used at company.
• Manage printers, print servers, fax machines, VOIP
• Use industry best practices regarding backups, network security, patch management, and monitoring documentation.
• Integrate new software with SSO providers.
• Work with hardware vendors for warranty repairs/replacements.
• Administrator for third-party applications for operations and project teams
• Provide complete recoverability of systems and applications.
• Research and recommend applications and security solutions as needed
• Resolve security access problems; maintains integrity of system security
• Identify, document, and maintain process and software documentation
• Assist team members with special projects and tasks
• Available to provide afterhours support as needed.

Qualifications:

• Bachelor's Degree in a computer-related field or equivalent work experience. 
• Previous experience installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Previous experience supporting MacOS & iOS
• Demonstrated experience in IT customer service and/or help desk environment. Knowledge of directory services and remote access tools.
• Direct experience as an account administrator for Office 365
• Solid grasp of network protocols (DNS, DHCP, VPN)
• Managing SSL certificates
• Experience with Active Directory/Group Policy in an enterprise environment.
• Familiar with Microsoft Office Suite and common troubleshooting.
• Strong analytical problem-solving skills and ability to work independently
• Ability to complete multiple projects simultaneously, and in a timely manner
• Strong communication skills.
• Ability to thrive on change with evolving products and be tech savvy.
• Able to work independently
• Passion for technology
• Ability to clearly communicate technical concepts to non-technical people
• Ability to multi-task
• Maintain composure and customer focus while troubleshooting and solving issues.
• Demonstrated ability to take initiative and prioritize multiple projects.

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing . We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to Bishop & Company jobs@bishopco.net

Phone: 808-839-2200

bishopco.net

***No relocation, In-state applicants only. Must be available to interview immediately.***

Location: Honolulu, HI

Equal Opportunity Employer – Disability and Veteran