Resupply Agent

If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.

Let’s start with what’s important to you. The Benefits.....

· Medical Insurance- multiple plans to choose from

· Dental & Vision Insurance

· Short Term Disability & Long Term Disability Options

· Life Insurance

· Generous PTO plan

· Paid Holidays

· 401K

· 401K match

· Competitive Pay

Position:

Resupply Agent

General Description:

Quipt Home Medical is seeking a persuasive and diligent Resupply Agent who will work with our current Sleep Therapy patients to ensure their supplies are delivered promptly. As a Resupply Patient Team Specialist you will be responsible for answering calls and communicating with patients. The Patient Team Specialist is also responsible for coordinating with local Quipt branches and team members to assist in getting our patient their pap supplies in a timely manner. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and who possesses a passion for customer service.

Job Responsibilities and duties include:

· Communicating with patients and doctors' offices

· Respond to customer inquiries in a timely manner

· Document and report on customer feedback

· Evaluate all received documents to ensure that appropriate information has been obtained

· Connecting with outside resources to achieve company goals

· Other duties as assigned

Job Requirements

· Excellent organizational and time management skills

· Critical Thinking & Problem Solving

· Must be able to work in a fast paced environment

· Extreme attention to detail is required

· Must possess exceptional communication and customer service skills

· Strong Computer skills; able to multitask between 2 monitors

· Team player who is able to multitask

· Sitting for long periods of time while using a computer

· Professional appearance and positive attitude are essential!

· Able to pass a background check

Work Experience: A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service required.

Education: 2 year degree preferred, but will consider equivalent combination of education and experience. Respiratory/sleep background a plus, but not required.