Video Teleconference Technician

Primary Location: Hampton Roads, VA

Must be a U.S Citizen

Security Clearance: Secret

This position is contingent on contract award.

Obsidian Solutions Group (OSG) is seeking an experienced and motivated Video Teleconference Technician to join our team. Supporting the Information Technology (IT) support services for Mid-Atlantic Regional Maintenance Center (MARMC).

Mid-Atlantic Regional Maintenance Center (MARMC) has a stated Vision and Mission that is the foundation upon which all MARMC resources should direct their performance: Vision: “First in Maintaining Global Force Readiness.” Mission: “We Fix Ships.”

Specific Responsibilities

• Provide support to perform installation and management of various network A/V and telecommunications equipment/hardware, to include, but not limited to, Command VTC systems, conference bridges, Digital Signage, large screen displays (40”+), projectors, cabling, and all associated hardware, and mobile telecommunication devices.
• Plan and schedule the installation of new or modified hardware and operating systems and applications software.
• Provide support to install network copper/fiber cable and coordinate with local activities to install power as required.
• Provide support to order and manage materials needed.
• Perform detailed site surveys, including the ability to design new systems.
• Facilitate, coordinate, and support VTC, audio only conferencing, and other A/V equipment, check-out, scheduling, set-up, and configuration.
• Provide support for the certification of Command VTC systems.
• Support basic accounting and financial operations; reconcile mobile telecommunication device usage to monthly billing reports.
• Serve as liaison for any third-party vendors providing mobile telecommunication device services and support for legacy applications or systems not transitioning to the NMCI environment.
• Provide customers technical support by coordinating software, hardware, network, and security issue resolution.
• Install, configure, maintain, and troubleshoot IT systems and peripherals.
• Provide training to customers.
• Provide support and maintenance necessary to ensure effective and efficient IT system performance and security.
• Assess and escalate IT issues to the NMCI when resolutions cannot be provided to the customer.
• Coordinate and resolve technical issues with NMCI, as required.
• Research and solve problems in response to customer reported incidents and problems relating to IT issues.
• Proactively identify opportunities to improve technical support and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries.
• Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution.
• Research, evaluate, and provide feedback on problematic trends and patterns in technical support requirements.
• Update and maintain problem tracking and resolution databases (e.g., IT Help Desk ticketing system).
• Operate IT tools and system, including navigating IT systems to: search for, retrieve, or access data or information; organize data clearly; and/or output data in usable and user-friendly format.
• Enter accurate customer data into IT systems such as SharePoint IT Help Desk; guide customers in the use of IT systems related to the organization’s operations. Open, monitor, resolve, and close customer tickets.
• Assess and aid command personnel on IT related service requests received from within and outside the command and track each one as they move through each phase of resolution.
• Prepare formal requests and reports for request processes that must be sent out of the IT division.
• Have knowledge of command business processes and both the Department of the Navy and Fleet Forces Command Information Technology policies and system requirements.
• Assess the impact of IT related requests to ensure they are addressed correctly and in the most expedient manner.
• Provide various information systems solutions support that bridge the gap between organization mission and existing government technical capabilities.
• Develop Standard Operating Procedures (SOPs) and provide updates quarterly or as tasked.

• Four (4) years of related IT service desk/technical support experience.
• Minimum of two (2) years job-related experience in managing video teleconferencing (VTC) and related A/V and mobile telecommunication equipment and related software.
• DoD 8570.1 IAT I - (A+ CE, CCNA-Security, CND, Network+ CE, SSCP)
• Self-motivated, possess strong analytical skills and be customer oriented.
• Clearly communicate ideas to others verbally and in writing.
• Experience in MS Word, Excel, PowerPoint, and Project.
• Strong organizational and technical management skills and ability to perform detail-oriented assignments.

Physical Requirements and Work Environment

• Normal Office environment

Travel

• N/A

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a service-disabled, veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.