DCS Customer Service Representative - On Site Phoenix
- $16 Hourly
- Vision , Medical , Dental , Life Insurance , Retirement
- Full-Time
MTM is looking for DCS Customer Service Representatives to join our team.
Location: In Office - 5 days a week
3401 E Elwood St
Phoenix, AZ 85040
Or (based on assignment)
4525 E University Dr
Phoenix, AZ 85034
Job Description
The DCS Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The DCS Customer Service Representative will handle a variety of tasks which will increase in complexity as the DCS Customer Service Representative’s skills progress, but will consist primarily of handling inbound calls from the Department of Child Safety (DCS) members.
Pay: $16.00/hr
What will your job look like?:
- Handle inbound calls from DCS Members to verify eligibility and coordinate non-emergent transportation, utilizing transportation management systems to meet contract service levels
- Provide top-quality customer service experience to a diverse customer population
- Schedule trips in the most cost-effective manner
- Meet job-specific key performance indicators and goals
- Respond to all inquiries in a timely and professional manner
- Recognize, handle, and refer to situations of an emergent nature
- Respond to and document member complaints
- Provide support on special projects as needed
All you need for the Customer Service Representative role is:
- Must be 18 years of age or older
- High School Diploma or GED
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
Even better if you have:
- Excellent communication and interpersonal skills
- Good organizational skills with attention to timeliness and details
- Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
- Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
- Ability to maintain high level of confidentiality
- Regular attendance is required
What’s in it for you:
- Paid vacation
- Holiday Pay
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k)
- Training Development
- Casual Dress Environment
Physical Requirements
- May require sitting in front of, and operating, a computer for extended periods
- Requires close visual acuity when operating a computer
- Must be able to communicate with others and comprehend instructions
- Requires light lifting and carrying
- Routinely uses standard office equipment such as computers, phones, and photocopiers
- Must be able to move around an office environment
*These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net.
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.
In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.
Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.
MTM Transit jobs offer more than just a paycheck. Our Total Rewards program is all encompassing and competitive.
Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.
Address
Medical Transportation Management
Phoenix, AZIndustry
Business
Website
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