ISP Hero Wanted! Internet Service Provider Service Technician

ISP Hero Wanted! Internet Service Provider Service Technician
Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Klamath Falls, OR as a regional Service Technician. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

What will you be doing for Stimulus Broadband?

The Service Technician is responsible for prepping and installing various types of equipment for Internet Services. A Stimulus Broadband service technician will work with direction to ensure the high quality of customer service. Strong customer relation skills are a must. 

Success Profile

• Desire to want to work and learn…previous experience not required but preferred.
• Maintaining safety standards, while working in all sorts of weather and assisting in conducting risk assessments.
• Basic understanding of all customer support procedures.
• On site installation, repair, maintenance, and testing of various equipment.
• Understand troubleshooting and strive to resolve issues.
• Produce frequent service report updates.
• Operate vehicles in a safe manner.
• Adhere to company’s given rules and regulations.
• Ability to lift at least 50 pounds, climb ladders and towers.
• Team up with colleagues and pass on important information.
• Discern customer needs and offer advice or recommendations.
• Formulate relationships of trust with customers.
• Achieve 100% customer satisfaction for work completed.
• Acquire and maintain necessary technical skills to achieve success in job functions.
• Solve complex problems.
• Sense of urgency to make clients happy.

Necessary Skills to work for Stimulus.

• Proven trustworthy and reliable from previous employment positions.
• Intermediate Computer knowledge (IP address) and phone system knowledge.
• Ability to multi-task and adapt to changes.
• Ability to manage and preserve technical equipment.
• Good knowledge of English and technical terminology.
• Ability to easily acclimate to modified schedules, shifts and occasional on call/after-hours work.
• Accustomed to using mobile tools and applications.
• Communicate effectively with clients in non-technical terms.
• Self-motivated with the ability to work in a fast-moving environment.
• Have fun in a casual work environment. 

Requirements

Stimulus Technologies performs a pre-employment and random background checks, and illicit drug, alcohol, and cannabis tests. Due to the nature of this position, you will be required to submit to and pass the required testing. Employees must have a valid driver’s license.

Pay and Benefits

Stimulus Broadband offers competitive pay and benefits. The pay scale for this position is $20-$25 hourly plus paid time off, employer paid health insurance, 401k match, and optional dental, vision, and supplemental benefits. Stimulus Broadband offers training and reimbursement for certifications and training in IT related fields.