Consumer Loan Processor

New England Federal Credit Union is hiring for a Consumer Loan Processor! This team member will be responsible for assisting the Consumer Lending Team with all aspects of loan processing, including funding, closing and while adhering to all credit union policies and procedures. The Consumer Loan Processor will support branch consumer loan origination by processing and preparing closing documents for all consumer loan products as needed. Post close/audit all required closed loans for accuracy. Provide exceptional service to both members and Credit Union employees. Look for process improvement and efficiencies in day-to-day working. Manage Team mailbox, prepare and send loan documents, document review, monitor work queues upload documents to loan files, set up new accounts, post loan payments and process subsequent action and skip a pay request. This job and role require accuracy and efficiency due to volumes. Will also include back up for Indirect and Green lending, and assist with reporting, rates, product specifications and procedures.

Specific duties include:

• The Consumer Loan Processor will review loan requests for all products to ensure all documents have been generated and sent for execution via mail, fax or DocuSign. Process, close, and perform all necessary steps to fund all consumer, green and indirect loan products, including Cunexus, with 90 % accuracy, and disburse payment. Verify detail, verify funding, verify documentation, look to assuage fraud and look to be a subject matter expert. Troubleshoot with members if they are having issues signing documents.
• Achieve and maintain personal MRD goals as measured and reported by the member engagement tracking tool. Look for opportunity to advance NEFCU agendas and products. Explore and evaluate ways to improve and/or streamline processes.
• Help advance processors' knowledge base and look to resolve/prevent fraud. Provides effective and timely communication with management, and staff to meet deadlines. Follows up with staff on loan details, helps with resolution of issues and fraud and attends refresher training as needed.
• Monitor the Team emails and other lending communication channels and respond to communications, assign communications to staff or other departments as warranted, upload documents, make sure outstanding documents have been returned and signatures obtained, communicate with members, dealers, vendors on outstanding conditions, and ensure all liens are perfected. Process subsequent Action and Skip a Pay requests for underwriters and assist with monthly goal and board updates.
• Act as resource for branch staff and closing support for all departments as needed.

Qualifications:

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• Ability to analyze loan applications and other documents to determine if they are in good order and have appropriate signatures.
• Strong organizational, multi-tasking, data and information management, writing and member service skills.
• Strong written and verbal professional communication skills.

Benefits include, but not limited to, medical, dental, vision, 401k match, vacation time, student debt relief, and continuing education resources.

E.O.E.