Health Insurance Customer Service Specialist (Full-Time Remote)

Best Health Benefits

Irvine, CA

Expired: 29 days ago Applications are no longer accepted.

$18 to $20 Hourly
Vision , Medical , Dental , Life Insurance
Full-Time

Job Description

Best Health Benefits is a leading health & life insurance broker committed to delivering exceptional customer service and ensuring that our clients receive the best possible support for their healthcare needs. We are currently seeking an experienced Remote Customer Service Representative to join our growing team.

Position Overview:

As a Full-Time Remote Health Insurance Customer Service Representative Phone Agent, you will play a crucial role in providing top-notch customer service to our health insurance clients. You will be responsible for addressing customer inquiries, resolving issues, and guiding clients through their health & life insurance plans with care. This role requires strong communication skills, problem solving skills, efficiency, empathy, and an understanding of health & life insurance policies.

Responsibilities:

Customer Support & Retention:

Answer incoming calls from existing health or life insurance clients courteously and professionally.
Assist clients with inquiries related to their health or life insurance policies, benefits, claims, and other relevant matters.
Ability to Multitask and problem solve in a fast-paced environment.
Provide accurate and comprehensive information to clients regarding coverage details and policy terms.
Schedule appointments for clients to review & update their Health or Life insurance policies with our licensed Agents.
Proactively reach out to clients to schedule follow-ups, confirm receipt of insurance cards, ensure customer satisfaction, etc.

Remote Collaboration:

Work effectively in a remote environment, maintaining consistent communication with team members and supervisors.
Attend virtual meetings and training sessions as required.

Qualifications

High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
Extensive phone communication experience, customer service environment
Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook

What is expected of you and others at this level

Acquires job skills and learns company policies and procedures to complete standard tasks
Works daily on routine assignments
Follows correct processes outlined in the department procedures and guidelines

Anticipated hourly range: $18.00 - $20.00 per hour

Company Description

At Best Health we have over 30 years’ experience leading teams and operating over 300 locations in dozens of states. Our team has an entrepreneurial mindset, sense of urgency, sharp focus and the hunger to build the best health care agency in the country.

We understand how good health and good care intertwines for each and every one of us. We are focused on ensuring all of our clients receive the health option that works best for them, is economically affordable and meets the needs of the individual and families in every community we serve.

Our goal is to innovate and expand the services we can offer to all corners of our nation and to ensure that no one is left out of a healthy future.

Our commitment is to offer a health plan to everyone at every age, to ensure that our health care plans are loaded with professionals to meet every need and diagnosis, and to build meaningful connections with the clients we serve.

As we continue to write our future, we remain unwavering in our commitment to integrity, compassion and respect. We aspire to be at the forefront of excellence in the healthcare benefits industry, consistently delivering exceptional service and support to individuals and families. Together we can navigate the intricacies of the medical landscape with confidence, knowing that Best Health Benefits is by your side every step of the way.

Why Work Here?

Experience a culture of compassion and collaboration first hand. We believe in our employees and recognize and reward excellent work

At Best Health we have over 30 years’ experience leading teams and operating over 300 locations in dozens of states. Our team has an entrepreneurial mindset, sense of urgency, sharp focus and the hunger to build the best health care agency in the country. We understand how good health and good care intertwines for each and every one of us. We are focused on ensuring all of our clients receive the health option that works best for them, is economically affordable and meets the needs of the individual and families in every community we serve. Our goal is to innovate and expand the services we can offer to all corners of our nation and to ensure that no one is left out of a healthy future. Our commitment is to offer a health plan to everyone at every age, to ensure that our health care plans are loaded with professionals to meet every need and diagnosis, and to build meaningful connections with the clients we serve. As we continue to write our future, we remain unwavering in our commitment to integrity, compassion and respect. We aspire to be at the forefront of excellence in the healthcare benefits industry, consistently delivering exceptional service and support to individuals and families. Together we can navigate the intricacies of the medical landscape with confidence, knowing that Best Health Benefits is by your side every step of the way.