Fitness Center Manager

POSITION SUMMARY: The National Institute for Fitness and Sport (NIFS) is seeking a fitness professional with proven abilities in the daily supervision and administration of a fitness center facility. Staff development; member service; and oversight of performance standards for fitness testing, exercise instruction and member consultations are core to the position. Responsibilities include group fitness and other programming at the NIFS Fitness Center and community sites. The Fitness Center Manager is a high-profile position and is responsible for inspiring our fitness team to focus on building long-term member relationships to achieve member satisfaction and retention. This position reports to the Fitness Center Director and is an integral part of the management team. This is a full-time, salary position and works a varied schedule, including evenings and some weekends.

REQUIREMENTS:

• Bachelors or Master’s Degree in exercise science, kinesiology, athletic training or related field from an accredited college or university.
• ACSM, NSCA or NASM certification(s) required.
• 2+ years’ experience in facility management.
• Proven record of supervising, motivating and leading staff.
• Self-motivation to work independently as well as part of a team.
• A passion for fitness and a healthy lifestyle and the desire to share this passion with others.
• Strong communication, listening, relationship building, and customer service skills.
• Ability to resolve conflicts in a professional, tactful manner.
• Organizational skills and attention to detail.
• Ability to multi-task and put people first.
• Flexibility to work a variety of work schedules.

RESPONSIBILITIES:

• Assess staffing needs and supervise full and part-time fitness instructors; establish performance expectations with staff; monitor daily floor activities.
• Develop, implement, and promote fitness, incentive, and educational programs.
• Maintain the schedule for facility coverage, coordinate staffing changes.
• Troubleshoot facility safety, maintenance, and cleanliness; track the preventive maintenance schedule for all exercise equipment.
• Evaluate and train staff to conduct appropriate fitness testing; provide leadership in developing safe and effective exercise prescriptions.
• Instill in all staff, high standards for fitness testing protocols and exercise prescription.
• Monitor and evaluate programs developed by self and staff to identify trends and outcomes.
• Collaborate with Member Services Manager to ensure effective member onboarding and retention.
• Work closely with the communications team on developing videos, blogs, and other social media content to sell and promote memberships, programs, and services.
• Collaborate with other staff to promote maximum member engagement throughout the facility.
• Hire, train, and mentor full-time and part-time health/fitness instructors.
• Create an environment that trains and motivates employees to deliver assertive hospitality and exceptional customer service.
• Lead a team dedicated to creating exceptional member experiences.
• Handle member suggestions and concerns and resolve issues promptly.
• Other responsibilities as assigned by the Fitness Center Director.