Account Supervisor

Position: Account Supervisor

Location: hybrid position (flexible remote/in-person work) based in Seattle, WA

Salary: $80,000 to $100,000, DOE

DCG ONE is one of the largest privately held marketing service provider in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.

Our in-house creative agency (The Agency at DCG ONE) is in search of a rock star Account Supervisor to support our account team in managing multiple creative and digital projects, working with internal resources, and handling day-to-day client interaction.

We have a tight-knit team dedicated to supporting each other while delivering excellent work to our world-class clients including Microsoft, American Express, L'Oréal and the Seattle Kraken to name a few. We are looking for someone to ensure high-quality service to our clients and ensure your teams workstreams run smoothly and profitably. Consequently, the ideal candidate is communicative, organized, team-oriented, and interested and excited by developing long lasting client partnerships.

ABOUT THE ROLE

The Account Supervisor is responsible for ensuring excellent communication (both written and verbal), and is able to offer smart, effective strategies and solutions for the team and clients, fostering deeper relationships with trusted client partners. This includes leading client meetings on active projects with our Seattle-based creative team, developing strategic account and business growth plans for key clients, forecasting potential new project or program opportunities, and providing strategic and project-level direction for our delivery and strategy teams.

BENEFITS

• Paid Time Off
• Medical, Dental, Vision
• Life/AD&D Insurance
• 401(k) with matching
• Accident Insurance
• FSA, HSA
• 9 Paid Holidays
• Monthly Cookie Days!

RESPONSIBILITIES

• Leads workstreams in collaboration with the Delivery/PM team and Design/Strategy team on project scoping, mid-project management and post-project recap and analysis.
• Drives development of SOWs and internal cost estimates for requested projects.
• Prioritizes new projects and tasks for team members.
• Provides strategic insight to client's programs and makes recommendations to further program success and engagement strategies.
• Oversees execution, analysis, and optimization of marketing plans
• Actively seeks out new business opportunities - both inside existing clients as well as new client opportunities.
• Manages accounts' financial aspects including weekly business updates and reports, forecasting analysis, and flagging potential client-issues to SVP .
• Monitors team performance, mentors, and provides expertise and guidance when needed to more junior agency staff
• Establishes regular client communication to ensure satisfaction
• Reviews Creative recommendations and contributes in all facets of the project from strategy to delivery.
• Helps develop strategic plans across a variety of disciplines.
• Works in varying roles on any given day.

QUALIFICATIONS

• 5+ years working in an agency setting - (web, digital and integrated campaign experience a plus)
• Solid account management and customer service experience
• Familiarity with budgeting and reporting
• Knowledge of online marketing and advertising
• Proficient in MS365/Office
• Excellent communication skills
• Strategic thinking, able to connect
• Google Drive, MS TEAMs, Slack and Asana experience a plus

ESSENTIAL ABILITIES

• Strong interest in digital experiences and integrated technology
• Excellent written and oral communication skills
• Creative Problem Solving
• Project Management Skills
• Teamwork and Collaboration
• Comfort in fast-paced, high-energy environment
• Presentation and meeting moderator Skills
• Design Skills
• Flexibility

PHYSICAL REQUIREMENTS

• Prolonged sitting and extensive data entry and typing
• Minimal lifting of office equipment and supplies
• May be required to frequently lift up to 30 lbs
• Hand dexterity and strength
• Flexibility in work hours may be required

WORK ENVIRONMENT

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• While performing the duties of this job, the employee may be frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

TRAVEL

• This position may require some travel to client meetings and events.
• This role will require in-office days ~3x days per week with remote work possible for remainder of week.
• This position is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.