Print and Promo Account Coordinator

Job Title: Print and Promo Account Coordinator

Status: Full-Time

Department: Promotional Products

Reports To: Print & Promo Manager

At Innovative Office Solutions, we are passionate about helping brands stand out in a crowded marketplace. Are you highly motivated and inquisitive about how things work? Do you enjoy creative problem solving and innovative concepts? Join our Print and Promotional products team and help shape the future of our industry.

As a Promo and Print Account Coordinator, you are learning and living the Innovative culture.  You are gaining competency and confidence in our suppliers and products by providing an exceptional customer experience.

Essential Functions:

• Respond to customer Requests in the same day or within 24 hours that are received via Acct Exec, Team Incite email, phone or in person. 

• Completes basic order entry and estimating with accuracy per category benchmark goals

• Maintains workflow for customer order volume per industry benchmarks

• Prepare proposals and quotes, client confirmations and manages artwork approval process

• Manages customer returns if assigned

• Demonstrates basic understanding of graphic design knowledge

• Provides customers/Account Executives confirmation of order completion

• De-escalates customer concerns as they arise, if needed in partnership with Acct Exec and Manager 

• Obtains TAS Certification within 6 months

Minimum Qualifications:

• High School education or the equivalent

• 1-2 years of customer service experience

• 1-2 years of promo industry experience preferred

• Proficient with computer programs such as, Microsoft Excel, Word and Outlook

• Works well under pressure and achieves deadlines

• Ability to work with detailed information accurately

• Ability to communicate both written and orally

• Ability to work both independently and in a collaborative, team environment