Divisional Head of Operations

Summary:
Provide support as cold chain solutions subject matter expert in enablement pursuits, solutions execution, training and product development. The Director of Operations for Cold Storage (CCL) will have full profit and loss and leadership responsibility for all facility operations and commercial development within the respective region. 

Responsibilities:

• Ensure that Cold Storage facilities operate at the highest levels of productivity and service and foster an environment of development and continuous improvement among the facility.

• Oversight will include all operational aspects of a single site facility or within a region including managing day to day service challenges and ensuring financial targets are met.

• Responsible for business development and client management within assigned region and for ensuring execution on commercial strategy, sales targets, and maintenance of client relationships.

• Ensure safety policies and practices are being adhered to on a daily basis.

• Meet customer and company key performance metrics, goals and objectives.

• Demonstrate strong leadership skills through fostering a team environment amongst and within the facilities; coaching and mentoring teams and developing skills and abilities of direct reports.

• Supports the commitment to the company’s Core Values.

• Coordinate with Managers and Human Resources to ensure adherence to company policies and procedures.

• Operations: Ensure the development of systems and procedures for operating and managing physical facilities and equipment in a profitable manner. Plan, direct and implement cold storage operations, procedures and support to meet determined productivity and service levels.

• Labor Management: Directs the operation of the warehouse team to achieve objectives and standards. Develop and maintain a productive, motivated work force by ensuring effective hiring, training and development of CCL associates. Manages labor cost for improved productivity. Provides timely and appropriate performance reviews to all direct reports and ensures the same is done for all associates.

• Customer Service: Maintain a professional and courteous relationship with all customers (internal and external). Establish programs to improve customer awareness at all levels in the organization. Maintain records and reports to ensure customer service levels are being met Develop and maintain strong partnership with customers and vendors to achieve financial results.

• Inventory Management: Ensures all customers objectives and standards are met regarding inventory accuracy. Accountable for the inventory assets of the facility as it pertains to loss/damage.

• Safety/Housekeeping: Develop, implement, and maintain appropriate programs to ensure that all safety and housekeeping standards and objectives are met. Work with the Safety team to ensure compliance to regulations in regard to safety certification to forklift drivers, OSHA guidelines, and all cold store regulations.

• Equipment and Facility: Procure equipment and facility preventative maintenance services to ensure efficient operations of all facets of the center. Maintain suitable equipment and services for security of customer and company assets.

• Identify and implement changes in areas for potential cost savings and process improvement.

• Drive automation within processes (i.e.: invoicing) to achieve long term cost and efficiency savings.

• Ensure compliance with all applicable Federal, State and Local legal requirements.

• Mentor, coach and provide continuous feedback to colleagues.

Skills and Experience:

• Bachelor’s degree in business/Logistics/Supply Chain or other related industries preferred.

• 10+ years in distribution and logistics industry, preferably with a diversity of experiences in manufacturing, transportation and distribution/warehousing. 

• Cold Storage experience required.

• Strong leadership attributes with the ability to drive performance across a diverse team of associates in a cold store operations environment.

• Strong development, training and coaching skills. Ability to nurture growth and develop strong, high-performance teams.

• Financial and analytical acumen in the areas of operations, cost management, pricing and volume management.

• Superior customer service skills and the ability to build strong relationships with clients. 

• Strong values and a bias for action in decision-making. Candidate must possess solid decision-analysis skills including cost/benefit analysis, investment NPV and break-even analysis.

• Prior experience with refrigeration, USDA, and FDA preferred.

Work Environment:
This is a COLD STORAGE distribution facility with refrigerated and freezer environments and temperatures as cold as -30 degrees. Working in this environment is necessary to perform one or more of the essential functions of this position.
 

Company Benefits:

Medical

Dental

Vision

401k + Company Match 

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$180,000-$210,000

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.  

You must be authorized to work for any employer in the U.S. 

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at accommodationrequests@maersk.com