Service Director

Job Description:

Due to the expansion of our new state of the art facility Airport CDJR is looking for a qualified Service Director.  Successful candidates will have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful. The right candidate would demonstrate the ability to build a rapport with the customer base and employees, understand their needs and provide an excellent service experience. All applicants should be able to effectively communicate, work hard, and be interested in a career with long term potential. 

Qualifications:

• A minimum of three  years experience in automotive service management

• Valid driver's license and clean driving record required

• Professional appearance and work ethic

• Strong written and verbal communication skills

• Great attitude and energetic personality with excellent customer service skills

• Ability to work independently and self-motivate in a fast paced environment

Job Responsibilities:

• Communicate in a professional courteous manner with customers and employees

• Promote sales of appropriate services, parts, and accessories associated with each customer

• Maintain daily sales, production records, and reports as required by dealership management

• Monitor and control all warranty activity and stay in compliance with manufacturer warranty guidelines

• Ensure the service department meets all CSI and financial goals.

• Hire, train, develop and motivate service department personnel and monitor their performance

• Establish and maintain common courtesy  shown to customers by all service employees to promote customer satisfaction

• Handle customer complaints tactfully, promptly, and with concern for the customer

• Maintain a clean and safe work environment and ensure all shop equipment is in proper working condition

Benefits:

• Health, Dental & Vision Insurance

• Competitive Pay

• Paid Vacation and Holidays

• Ongoing Applicable Development including Paid Training

• Team-Oriented Professional Work Environment

• 401(k) including Employer Match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.