END USER COMPUTING Engineer

Must have Skill sets Windows Client OS Patching, SCCM, Ivanti, Airwatch, M365, Intune, Horizon VDI, Active Directory-LAPS,Deskside Support.

Job Description

Roles & Responsibilities:

• Expert knowledge on Windows Client operating systems, Ivanti and SCCM Administration.
• Expert knowledge on Microsoft troubleshooting skills and tools including OS Hardening and Vulnerability assessment.
• Powershell Scripting.
• Strong Knowledge on Management of Active Directory LAPS.
• Deploy and configure SCCM infrastructure to support software deployments.
• Troubleshoot SCCM client and server issues and perform necessary remediation.
• Work closely with other IT teams to ensure proper integration of SCCM with other systems and tools.
• Monitor and Maintain the health of SCCM infrastructure, including site servers, distribution points and clients.
• Develop and follow upgrade procedures rollback plans and documentation for reference.
• 3rd party application patching through ivanti tool.
• Tier-2/3 Break-Fix Support includes MS Teams, Exchange, Onedrive, Horizon VDI issues, software installation failures.
• Knowledge on M365 support.
• Troubleshoot and resolve issues encountered during the upgrade process, including compatibility problems, connectivity issues or software bugs.
• Maintain a regular and predictable work schedule and coordinating with peer teams.
• Perform other duties as necessary.
• Related certifications preferable.
• Focus towards process automation.
• ITIL Knowledge Problem Management and Change Management.
• Provide Level- 24/7 support and troubleshooting to resolve issues within SLA.