Product and Service Coordinator

High Level Statement of the Role:

Strong focus on supply chain management and sourcing vital materials for final assembly. Provide customer service, clerical and assembly support by ensuring inventory is accurate to meet customer demands. Assists the team in providing raw material and finished goods that supports operations. Flexibility to rotate between job functions, including but not limited to, clerical, customer service, assembly of components and inventory.

Roles and Responsibilities:

·         Be customer focused and understand market drivers

·         Drive process improvements to achieve operational excellence

·         Understand, support and execute the achievement of performance measures

·         Responsible for maintaining accurate inventory levels and replenishment of supplies

·         Proactively communicates across the organization business issues and opportunities

·         Create and sustain a productive and positive working environment

·         Develop and sustain inventory best practices

·         Manage and coordinate physical inventories

·         Supports quality which ensures all business processes operate effectively

·          Communicates with management and sales on lead times or ship dates based on availability of resources

·          Plan demand levels for product deletions, new product development

·          Performs all other assigned duties pertaining to the job including, but not limited to, data entry, invoicing, customer service and assembly of components

·          Background in radio and data transmission technology

 Qualifications:

Educational

·         2+ years manufacturing inventory and purchasing experience

·         2+ years clerical/customer service experience

Skills to Perform This Role:

Technical Skills

·         Previous manufacturing experience

·         Strong PC knowledge

·         Strong QuickBooks knowledge

·         Understands inventory controls

·         Understanding of product assembly and the difference in materials

Interpersonal Skills

·         Ability to build and sustain relationships with vendors and customers

·         Ability to work in a fast paced environment that is goal driven (completion dates)

·         Team Oriented

·         Strong drive for success

·         Customer centric

·         Possess a high degree of integrity

·         Ability to build & sustain relationships

·         Flexible and open to change

Communication Skills

·         Good listener

·         Good written and verbal communications

·         Can communicate technical and non-technical issues

Leadership Skills

·         Strong organizational skills

·         Needs to be self-managed and motivated

·         Excellent problem solving skills

·         Has good facilitation skills

·         Ability to adapt to and manage change

·         Good relationship builder

·         Ability to motivate effectively

·         Able to facilitate win/win solutions

Business Skills

·         Good time management

·         Financial/cost management skills

·         Can handle multiple tasks

·         Can break a project down into multiple tasks and manage timing of tasks

·         Ability to meet deadlines

·         Ability to manage multiple tasks

·         Environmentally conscious