Applications Engineer IV

Job Title: Application Engineer IV FLSA Status: Exempt

Department: Engineering

Reports To: Engineering Manager

The Application Engineer IV reports to the Engineering Manager and supports internal and external customers with product and technical expertise. This position encompasses the comprehensive provision of customer services. It involves consulting on product applications and solutions with end users, consultants, and contractors, alongside the ESL commercial, quotes, and project execution teams. The role necessitates a collaborative approach with factory support functions such as design/manufacturing engineering, production, supply chain, purchasing, and customer service to ensure an optimal customer experience. Application Engineer IV should have expert-level knowledge of power electrical equipment, a strong electrical background, and extensive knowledge of UL Standards & NEC requirements, with vast experience in electrical equipment solutions. They must excel in cross-functional teams, assisting with product knowledge, applications, and regulatory requirements aligning with business needs & market requirements. The role also involves serving as a Technical Advisor in R&D efforts, providing technical guidance to the R&D and Engineering teams.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Prioritize outstanding external and internal customer service in every aspect related to this position as the central focus.
• Acquire customer insights through conversations, observations, feedback analysis, and collaboration with sales team.
• Ensure alignment between the engineering team and the customer specifications to develop solutions that meet mechanical, electrical, safety, functional, cost target, and manufacturability requirements for all product lines.
• Ensure alignment between ESL products and customer specifications through a solid understanding of world-class design principles, regulatory requirements, industry best practices, and broad market trends.
• Review customer inquiries and work with the Sales team to prioritize customer engagements with high potential fit for their portfolio & requirements.
• Articulate and uphold the company’s core competencies & values, identifying business-building opportunities that leverage these.
• Collaborate with ESL’s commercial operations team, sales managers, and project managers to plan, prepare, and execute strategic deals in complex sales cycles.
• Match customer requirements with proposed standard or customized solutions.
• Support the Commercial Operations Team in determining the scope of supply from project drawings and specifications.
• Estimate product costs at the bid stage for custom engineered solutions.
• Assist the Customer Experience Manager in routing customer inquiries and opportunities based on Standard or Custom Engineered products.
• Create and deliver technical presentations and demos showcasing the unique value proposition of ESL products.
• Manage all technical aspects of Pre-Sale & Post-Sale communications as part of external and internal customer service.
• Communicate client needs to the R&D & design teams for future product enhancements & developments.
• Collect and document competitive intelligence.
• Preparation and execution of factory acceptance and site acceptance procedures as required.
• Planning and implementation of training courses and presentations for internal and external customers.
• Perform other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
• Abide by all rules and regulations as set in the employee handbook.
• Be a point of contact with UL, ETL and other regulatory bodies.
• Become the technical expert in all ESL product offerings.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 10+ years of proven work experience as an Applications Engineer for the electrical equipment manufacturing industry
• 10+ years of technical experience working with electrical & power equipment.
• 10+ years of experience working with electrical regulatory agencies and NRTL (cUL, ETL, NEC, DOE, CSA, IEC, etc.)
• Professional Engineer (P.E.) certification preferred.
• Ability to work harmoniously with internal and external resources at all levels, an earnest posture to encourage feedback, a keenness to listen and learn assiduously from others, as well as an openness to share sound management, business or analytical perspectives that enhance knowledge and skill of others in turn.
• Excellent communication, persuasion, and presentation skills, written and oral.
• Ability to drive & willingness to travel nationally and internationally.
• Ability to forge strong, long-lasting relationships with the members of the management team.
• Ability to creatively explain and present complex concepts in an easy-to-understand manner.
• Willingness to travel up to 40% of the time inside the country with a target of 25%

EDUCATION AND EXPERIENCE:

• Bacheor’s degree in Electrical Engineering or equivalent field required, a master’s degree in electrical engineering or equivalent engineering fields preferred.
• Minimum of 10 years of engineering experience at a senior level.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will:

• Stand/walk frequently during their scheduled shift.
• See well enough to read/compose reports and use the computer.
• Hear well enough to communicate with coworkers and customers.
• Climb, stoop, and kneel rarely.
• Fine finger manipulation includes writing, typing, and using the phone system.
• Able to drive to/from meetings with customers.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to normal office working conditions. The noise level in the work environment is usually moderate.