Reservations & Dispatch for Concierge Level Boutique Black Car Service

Horizon Limousine is a concierge level boutique corporate transportation company offering chauffeured services worldwide, providing the highest level of professional customer service. We pride ourselves in providing exceptional service to our clients.

Location: Remote (hiring Arizona/ Nevada based employees ONLY)

Shift: Fri & Sat 1300-2300, Sun & Mon 2200-0800 PST

Benefits: PTO, Medical, Dental, Vision, 401(k)

Starting rate: $20 per hour, DOE

Responsibilities

Responsible for daily dispatching of global reservations.

• Verify that all local and worldwide chauffeurs arrive early to guarantee clients are picked up on time.
• Responsible for knowing the location of chauffeurs at all times while dispatching.
• Communicate with chauffeurs prior to pickup to reconfirm details of each job.
• Keep dispatch screen updated and coded accurately.
• Track incoming commercial and private flights; notify affiliates and drivers of any early arrivals, delays, or cancellations.
• Promptly communicate all changes and details with chauffeurs, affiliates, coworkers, and any other appropriate bookers or clients.
• Interact with team members, managers, clients, and chauffeurs to ensure accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, quotes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Communicate in a professional manner at all times via email, phone, and text.

Obtain all required information to fulfill the clients transportation needs and enter that information correctly into the LimoAnywhere system.

• Responsible for answering incoming calls, email requests, and online booking requests for service from clients.
• Accurately input reservation request and/or any necessary changes in a timely manner.
• Build relationships with clients by becoming knowledgeable about their account, special needs, and particular preferences.
• Responsible for continuously monitoring all incoming reservation channels (phone, email, online bookings) and answering all inquiries about the company, service, rates, and travel time promptly and professionally.
• Handle reservations for affiliate work and farms orders to affiliate network as needed.
• Identify and resolve any problems with incoming orders. Escalate as needed.
• Proactively and professionally handle customer service complaints and escalate issues as appropriate.
• Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Keeping up to date on Horizon Limousine's products, services, policies and procedures.
• Responsible for checking all work at the end of shift.
• Other duties as assigned

Qualifications

• High level Customer Service experience a must.
• Must have superb attention to detail and time management skills.
• Must possess the ability to work independently.
• Excellent professional communication skills (both written and verbal).
• Ability to multitask and possess excellent follow through on all tasks.
• Positive attitude with a high level of professionalism and enthusiasm.
• Strong desire to succeed, coupled with resiliency and determination.
• Willingness to listen and learn from others about Horizon's strategies, goals, and opportunities.
• Reservations experience preferred
• Dispatch experience strongly preferred
• Experience with dispatch software preferred, especially LimoAnywhere

This is a remote position.