Remote Customer Service Specialist - Major Online Retailer
Synergistic Staffing
Dallas, TX
Remote Customer Service Specialist - Major Online Retailer
Synergistic Staffing
Dallas, TX
Expired: 14 days ago
Applications are no longer accepted.
- $18 to $24 Hourly
- Medical , Paid Time Off , Retirement
- Full-Time
Job Description
Remote Customer Service Specialist – Major Online Retailer
Job Overview
We are seeking a dedicated Customer Service Specialist to join a major online retailer of high-quality pet supplies and products. The company caters to pet owners nationwide, helping them give their furry friends the love and care they deserve. As a Customer Service Representative, you will be the frontline ambassador of the brand, ensuring that every customer interaction is positive, informative, and memorable.
Responsibilities
Job Overview
We are seeking a dedicated Customer Service Specialist to join a major online retailer of high-quality pet supplies and products. The company caters to pet owners nationwide, helping them give their furry friends the love and care they deserve. As a Customer Service Representative, you will be the frontline ambassador of the brand, ensuring that every customer interaction is positive, informative, and memorable.
Responsibilities
- Provide outstanding customer service via phone, email, and live chat, addressing inquiries, resolving issues, and offering product recommendations.
- Assist customers in navigating the website, locating products, and placing orders.
- Handle customer complaints and concerns, striving to achieve satisfactory resolutions in a timely manner.
- Process returns, exchanges, and refunds according to company policies and procedures.
- Stay up-to-date on product knowledge and promotions to effectively assist customers.
- Collaborate with other departments, such as shipping and inventory, to ensure timely order fulfillment.
- Previous experience in customer service, call center, or related role.
- Excellent verbal and written communication skills.
- Friendly and professional demeanor.
- Strong computer skills and experience with CRM software or similar systems.
- Passion for pets and knowledge of pet care products is a plus.
- Competitive hourly salary commensurate with experience.
- Comprehensive benefits package including medical, 401(k), and paid time off.
- Positive and supportive work environment.
- Flexible remote work schedule.
- Employee discounts on pet supplies and products.
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Address
Synergistic Staffing
Dallas, TX
USA
Industry
Business
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