Director of Operations

At HealthFirst, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends. We stand resolute in our commitment and determination to make a lasting impact.

We currently have an exciting opportunity for a Director of Operations at our Mukilteo, Washington location.

This position is responsible for all operational and fulfillment functions for HealthFirst. The scope of this role will include, but is not limited to, operations, demand planning, vendor management, supply chain, assembly, fulfillment, and facilities. This role will develop and lead the operational team and infrastructure, which will support and scale organic and accretive growth for HealthFirst. As part of the senior leadership team, this role will participate in the strategic planning and budgeting process.

KEY RESPONSIBILITIES:

• Responsible for directing and coordinating the daily operations including talent development, safety, planning, scheduling, manufacturing, engineering warehousing and distribution.
• Define and implement key metrics to measure operational performance in terms of safety, product quality, service level, cost management and new product introduction.
• Drive a culture of operational excellence that will positively impact safety, quality and service improvements while reducing costs through various continuous improvement techniques, including Lean.
• Ensure adherence to quality, regulatory and compliance throughout the operations and participate in all regulatory audits as required. (FDA, FAA, DEA, NABP, etc.)
• Participate in development of annual operations budget including CAPEX.
• Build organizational capabilities and the talent to support business requirements.
• Support new product development activities including demand planning and product launches in support of the commercial business.
• Ensures that inventory controls are in place and functioning effectively by monitoring cycle counting results and adjustments.

SPECIFIC KNOWLEDGE & SKILLS:

• 12+ years’ experience in Operations Management in warehousing, logistics, distribution, manufacturing, or supply chain functions
• Proven leadership and management skills in a highly regulated growth environment
• Demonstrated performance in exceeding outlined financial goals
• Long term experience with KPI report development and possesses a continuous improvement mentality
• Proven ability to lead and drive change in a dynamic business environment
• Strong history of financial and customer service success
• Record of successfully introducing and implementing strategic initiatives
• Budgeting and forecasting experience required

GENERAL SKILLS & COMPETENCIES:

• Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance
• Outstanding verbal and written communication skills and the ability to resolve disputes effectively
• Outstanding presentation and public speaking skills
• Expert independent decision making, analysis and problem solving skills
• Understand, interpret and act on financial information
• Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Expert planning and organizational skills and techniques
• Communicate effectively with senior management and key stakeholders
• Excellent negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities and manage conflict
• Broad professional managerial skills with a full understanding of industry practices and company policies and procedures
• Strategic planning skills

MINIMUM WORK EXPERIENCE:

Typically, 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 5 or more years management experience

PREFERRED EDUCATION: Typically, a bachelor’s degree or equivalent in related discipline

HealthFirst thanks our dedicated team members by offering a competitive base salary and incentive plan, a comprehensive benefits package that includes medical, dental, vision, disability, life insurance, 401k, tuition reimbursement, generous paid time off, and much more.

HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.