Customer Support Specialist

Employment Type: Full-Time, Flex Schedule (2 Days in N Dallas Office, 3 Days Remote)
Computer and Equipment Provided, Stable Internet Required

About Us:
At HomeVestors, we believe in Providing Real-Life Solutions that Improve Lives. We are dedicated to supporting our customers and franchisees by delivering exceptional service and assistance.

Role Overview:
Join our Customer Support Team and become a pivotal player in our mission. As a Customer Support Specialist, you will be at the forefront of ensuring our customers receive timely and effective support. Your responsibilities include managing case load, answering service phone calls and emails, assessing and resolving inquiries and issues from franchisees, and entering resolutions in our Salesforce case system.

Key Attributes:

• Positive Attitude: Approach challenges with optimism and enthusiasm.
• Helpful Nature: Willing to go above and beyond to assist others.
• Strong Work Ethic: Dedicated and committed to achieving excellence.
• Team Player: Collaborative and supportive in a group environment.
• Personal Responsibility: Accountable for actions and outcomes.
• Coachable: Open to feedback and eager to learn and improve.

Key Responsibilities:

• Respond to support requests promptly and professionally.
• Troubleshoot and resolve problems effectively.
• Communicate resolutions clearly.
• Track progress on open requests and ensure completion.
• Document all communication and resolutions thoroughly.

Qualifications:

• Proven history of customer service excellence.
• Strong communication skills to gather information and guide customers to resolutions.
• Multitasking abilities.
• Time Management Skills.
• Organized and detail oriented.
• Stable internet connection and a quiet, distraction-free workspace.
• Basic working knowledge of computer skills and a willingness to learn.

Desired, but not Required:

• Salesforce Knowledge

Join Us:
If you are passionate about customer service and want to make a difference in the success of our franchisees, apply today for a fulfilling career opportunity.