Supply Chain and Customer Service Manager

Summary:

Our award-winning client is seeking a Supply Chain and Customer Service Manager to join their team. In this critical role, you will lead a team of dedicated professionals across purchasing, logistics, customer service, and the distribution center. You will be responsible for optimizing our supply chain, ensuring on-time deliveries, and exceeding customer expectations.

Responsibilities:

• Manage and motivate a team of supply chain professionals to achieve operational excellence. Set clear goals, conduct performance reviews, and foster a continuous improvement mindset.
• Oversee inventory levels across all distribution centers, ensuring we have the right products in the right place at the right time.
• Lead the creation of purchase orders, manage vendor relationships, and negotiate pricing with carriers.
• Ensure exceptional customer service by resolving inquiries promptly, managing deliveries effectively, and supporting the sales team.
• Track key performance indicators (KPIs), analyze trends, and implement best practices to optimize operations.
• Maintain clear communication with factory vendors, headquarters personnel, and other departments.

Required Qualifications:

• Bachelor's degree from an accredited university.
• 8+ years of experience in supply chain management, with 3+ years of leadership experience.
• Proven success in optimizing inventory levels, managing logistics, and exceeding customer service goals.
• Experience with LTL and ocean freight, and negotiation skills are a plus.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and leadership skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

We offer a comprehensive benefits package including:

• Medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holiday pay.
• Flexible work hours and family-oriented culture.
• Opportunities for professional development and global collaboration.
• Competitive base salary.