Fixed Operations Manager
Dent Wizard International
Manchester, NH
Fixed Operations Manager
Dent Wizard International
Manchester, NH
Expired: April 23, 2024
Applications are no longer accepted.
- $65,000 to $75,000 Yearly
- Vision , Medical , Dental , Paid Time Off , Retirement
- Full-Time
Job Description
Company Info
Description
As a Fixed Operations Manager your essential job functions include:
Leadership (30%)
Customer Engagement (30%)
Driving Performance (20%)
Administration (20%)
Other Duties as Assigned
Competencies Required
Position Requirements
Physical Job Requirements
Drug Policy
The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $65,000 and $75,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution)
Apply Now!!!
As a Fixed Operations Manager your essential job functions include:
Leadership (30%)
- Create a positive and productive working environment consistent with Dent Wizard's core values
- Lead, coach and develop team to drive productivity and retention
- Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
- Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
- Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
- Participate in field town hall communications
Customer Engagement (30%)
- Ensure fulfillment of services meets customer expectations
- Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
- Maintain knowledge of customer pricing and service expectations.
- Expediently address customer, operational, and performance concerns.
- Identify and implement value-added customer solutions
Driving Performance (20%)
- Drive talent selection and hiring for area roles needed
- Deliver operating performance in terms of LSR, Employee Engagement and Retention
- Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
- Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
- Coordinate supplies and parts ordering management
Administration (20%)
- Coordinate supplies and parts ordering management
- Troubleshoot most critical operational issues
- Maintain clean, organized work areas that meet DW's compliance (EHS) standards
- Support and adhere to DW's policies and procedures on ethics standards and commitments
- Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned
Competencies Required
- Lead and coach technicians
- Results Orientation
- Systems Thinking / Process Improvement
- Agility
- Initiative
- Influence
- Customer Focus
- Apply Knowledge
Position Requirements
- Proven ability to manage, coach, and lead others.
- 3 years proven operations experience in a similar type of environment.
- Auto and reconditioning industry experience preferred.
Physical Job Requirements
- Continuous viewing from and inputting data to a computer screen.
- Travel as necessary (up to 20%).
Drug Policy
- All applicants being considered for employment must pass a pre-employment drug screening and background check.
The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $65,000 and $75,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution)
Apply Now!!!
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